MANASA BAGAM
Gloucester,glo
Summary
Results-driven professional with expertise in customer service, team management, and conversion boosting. Proficient in MS Office, with a proven ability to enhance operational efficiency and drive measurable outcomes. Adept at fostering collaborative environments to achieve organisational goals while maintaining a focus on delivering exceptional client experiences.
Offering strong customer service skills and knack for problem-solving. Knowledgeable about inventory management and daily operations with focus on team collaboration. Ready to use and develop communication, leadership, and organisational skills .
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Kiosk manager
sushi daily
Gloucester, Gloucestershire
04.2024 - Current
- Developed effective working relationships with colleagues, facilitating efficient teamwork within the kiosk.
- Assisted customers with queries about products, enhancing their shopping experience.
- Implemented promotional strategies to increase product awareness amongst consumers.
- Contributed to business growth by identifying areas for potential expansion or improvement.
- Trained new hires on store procedures, ensuring seamless integration into the team.
- Managed inventory to ensure optimal stock levels at all times.
- Increased operational efficiency with effective management of resources and workflow scheduling.
- Collaborated with suppliers for timely delivery of products.
Store Assistant (Part Time)
Kokoro uk ltd
Gloucester, Gloucestershire
01.2023 - 02.2024
- Handled complaints efficiently, ensuring customer satisfaction.
- Provided product information to facilitate informed purchasing decisions.
- Directed customers towards desired merchandise successfully reducing search time.
- Supported colleagues during peak hours for efficient checkout process.
SALES MANAGER
STARPOWERZ digital technologies ltd
Hyderabad
11.2020 - 08.2022
- Met sales targets consistently and delivered on bottom line budgeted profit for sector
- Nurtured long-lasting relationships with dedicated accounts, developing solutions to drive opportunities
- Prepared competitive quotations and proposals to expand client base
- Conducted sales forecasts based on account trends and market developments
- Set up sales automation processes enabling multitasking
- Trained and developed sales team to manage 360-degree sales cycle
- Understood complex concepts and translated into communications and plans
- Analysed market data to assess potential gaps for expansion
- Generated leads and identified potential new markets
- Created department budgets and forecasted expected expenditures
- Set and administered budgets with appropriate controls to meet objectives
- Established structures for administrative team supporting front-line salespeople
Sales advisor
Dell technologies limited
Hyderabad, INDIA
09.2018 - 10.2020
- Participated in team meetings contributing valuable ideas for sales improvement.
- Worked extended hours during holiday season managing high customer footfall.
- Established rapport with potential buyers to foster repeat business.
- Educated customers on warranties and return policies for transparency.
- Resolved customer complaints swiftly, maintaining company reputation.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Increased sales through effective negotiation and persuasion techniques.
- Suggested suitable products to customers for enhanced shopping experience.
- Provided customers with price information and handled financial transactions.
- Increased current product and service sales through knowledgeable customer advice.
Education
MBA - BUSINESS ADMINISTRATION
University of Gloucestershire
Gloucester, Gloucestershire 01.2023 - 02.2025
BBA - BUISNESS ADMINISTRATION
Vishwa Bharatiya Vidhya Parishad
Skills
- Customer service
- Expertise in MS Office
- Team management
- Conversion boosting
Languages
English
Fluent
Hindi
Fluent
Telugu
Proficient (C2)
Timeline
Kiosk manager
sushi daily
04.2024 - Current
Store Assistant (Part Time)
Kokoro uk ltd
01.2023 - 02.2024
MBA - BUSINESS ADMINISTRATION
University of Gloucestershire
01.2023 - 02.2025
SALES MANAGER
STARPOWERZ digital technologies ltd
11.2020 - 08.2022
Sales advisor
Dell technologies limited
09.2018 - 10.2020
BBA - BUISNESS ADMINISTRATION
Vishwa Bharatiya Vidhya Parishad
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