Manas Mundada
Pune,India
Summary
With bachelor degree in computer application I have strong foundation in networking, DBMS & software development. My experience at fidelis working as a third party employee for Infosys as an SME I've trained new employees & have helped in process analysis & knowledge upliftment. Currently at Infosys I've worked in multiple teams as a lead to optimise the process. I'm a detail oriented person with client focused approach, while up skillingmy self with the new skills.
Work history
Subject Matter Expert
Fidelis (INFOSYS)
Pune , India
01 2021 - 02 2023
- At fidelis (Infosys) I had maintained my KPI's in top quality.
- Worked with the team lead for process optimization & data analysis.
- Worked closely with client lead to mainstream a complex team which also further refined my skills in customer service, data analysis, knowledge transfer & team upliftment.
Technical Team Leader
Infosys BPM
Pune , India
02 2023 - Current
- At Infosys I've worked with multiple teams for cross team performance optimization.
- I had a pivotal role to mainstream a new process, where my technical expertise RCA (Root Cause Analysis), troubleshooting, problem solving skills excelled while maintaining client expectations.
- I had to managed a team of 40 for a while, which mainly excelled in customer support, while coordination with other teams for data analysis & cross platform support.
- After taking handover from another process, I had to mainstream the process while introducing a new software for optimization.
Education
Science -
07/2014 - 02/2016
10+2
Bachelor Of Computer Application (BCA) -
07/2016 - 10/2020
Skills
- Exceptional communicator
- Staff managment and training
- Customer service expert
- Technical issues support & analysis
- Troubleshooting proficiency
- Microsoft office suit
- Quality Assurance
- CRM systems understanding
Languages
English
Fluent
German
Beginner
Hindi
Native
Timeline
Subject Matter Expert - Fidelis (INFOSYS)
01 2021 - 02 2023
Technical Team Leader - Infosys BPM
02 2023 - Current
JSPM - Science ,
07/2014 - 02/2016
MMCC - Bachelor Of Computer Application (BCA),
07/2016 - 10/2020