MANAR HASSOUNA

Experienced card alerts adviser, and mentor with a strong commitment to customer service, and a positive track record of risk management and leadership. Exceptional customer service skills, as well as extensive experience and knowledge of Card Alerts and banking procedures.

Extensive experience in embracing change via effective planning and implementation, such as adopting new Santander systems, managing University life with work, whilst being a top employee at Santander that puts Santander Goals and aims at the forefront of day-to-day tasks. I've also effectively mentored Santander new employees and demonstrated leadership talents, which has led to my selection as a mentor for future recruits.

Overall, a hardworking and dedicated individual, ready to utilise my expertise and skills to become an asset to the Card alerts team.

Ø Nominated for Customer Hero by my Manager

- Various Kudos and endorsements Comments highlighting my work ethic and hard-working nature:

‘Manar, I want to thank you for the great support you have offered our new joiner colleagues who had system issues which has delayed them taking calls

I've had amazing feedback about how you have been positive, suggesting other things the NJ could do instead, highlighting areas to fix and focus on, worked with the team really well which gives me confidence at the end of the grad bay we will still get the results we want despite everything that's happened

Thank you I really appreciate it!’ – Sophie Lane (Manager)

‘Manar, I wanted to say a massive well done for your amazing service you deliver to your customers you have always been so supportive and through this you have had lots of customer feedback which is also so positive so well done and thank you’ – Ryan Linthwaite (Manager)