Manan Chandan
Derby,United kingdom
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Experienced in working at an automobile firm as an accountant and client relation manager
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer sales assistant
Calendar Club
Derby, Derbyshire
10.2023 - 01.2024
- Excelled in customer service, consistently ensuring a positive and engaging experience for each customer.
- Built lasting relationships with clients through customer service interactions.(A customer asked me to set aside 15 calendars, promising to return after shopping. Despite my manager's concerns, trusted her. The lady returned an hour later, making the day's biggest sale at £200, and brought her sister, who bought more calendars as gifts.)
- Demonstrated problem-solving skills by assisting customers with special orders when items were out of stock, ensuring customer needs were always met.
- Proactively informed customers of available discounts, enhancing customer satisfaction and sales.
- Maintained a high level of product knowledge and kept up-to-date with current promotions to provide accurate information to customers.
- Efficiently managed inventory, ensuring stock levels were adequately maintained to meet business needs.
- Organised stock in an alphabetical order, optimizing the layout for easier access and efficiency.
- Demonstrated attention to detail in maintaining the cleanliness and orderliness of the stock area.
- Trusted with the responsibility of opening and closing the store, reflecting strong reliability and commitment to the job.
- Showcased flexibility and dedication by working full-day shifts when required, contributing to the smooth operation of the business.
Customer Service Manager
Krishna tempo house
Pune, Maharashtra
02.2020 - 08.2023
- Krishna tempo house(firm name); As sales manager the activity performed were of customer relationship management, inventory analysis, demand and sales report preparation and analysis and technical product orientation.
- Communicated courteously with customers by telephone and email.
- Improved customer service experiences to facilitate organic growth and loyalty. Eg Managed over 50 customer calls per day and Increased sales by 10%
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Received and resolved customer complaints escalated by staff.
- Took ownership of escalated customer issues and followed through to resolution.
Education
BBA(IB) - BUSINESS
Ness Wadia College of Commerce
12th - Commerce
Ness Wadia College of Commerce
/2016 -
Skills
- Account management
- Customer satisfaction focused
- Loss prevention
- Customer Service
- Confident communicator
- Sales techniques
- Stock counting
- Refund and exchange processing
- Stock management
- Till and cash handling
Certification
- BBA(IB)
- Tally Operator
- DJ
- Music Producer
Affiliations
- Football and Badminton : I played football for 7 years as a right winger and I played badminton for 3 years.
- Music : I can DJ and Produce music, I have acquired these music skill's through sunburn academy & I can also play guitar at intermediate level.
Timeline
Customer sales assistant
Calendar Club
10.2023 - 01.2024
Customer Service Manager
Krishna tempo house
02.2020 - 08.2023
BBA(IB) - BUSINESS
Ness Wadia College of Commerce
12th - Commerce
Ness Wadia College of Commerce
/2016 -
Similar Profiles
Emily BachEmily Bach
Retail Worker at Calendar ClubRetail Worker at Calendar Club
Natalie HalpinNatalie Halpin
Casual Retail Assistant at Calendar ClubCasual Retail Assistant at Calendar Club
Shanae SappletonShanae Sappleton
Sales Associate / Cashier / Retail Keyholder at Calendar ClubSales Associate / Cashier / Retail Keyholder at Calendar Club