MANALAN RAGUPATHY
London,Surrey
Summary
Motivated individual with strong organisational skills and a keen eye for detail. Facilitates effective communication and collaboration among team members, enhancing overall performance. Committed to continuous improvement and customer satisfaction.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Maestro Barista
COSTA
New Addington
04.2025 - Current
- Supervised shift operations to ensure smooth service delivery.
- Managed GXO milk and food stock orders to maintain inventory levels.
- Coordinated Bunzel order management to optimise supply chain efficiency.
- Oversaw manual rota scheduling.
Social Media Manager & Maestro Barista
COSTA
Putney
02.2023 - 03.2025
- Managed social media accounts to increase brand awareness and audience engagement.
- Created engaging content to highlight store offerings and attract customers.
- Ran shifts, overseeing stock levels and cash management for smooth operations.
- Coordinated with suppliers and delivery partners for timely shipments.
Team Leader
KFC
West Wickham
07.2022 - 02.2023
- Monitored team performance, identified improvement areas and implemented corrective actions.
- Cultivated supportive and positive employee relationships, fostering a helpful working environment.
- Ran shifts, managed stock levels and oversaw cash handling.
System Administrator
Unicon Solutions
Chennai
09.2019 - 09.2021
- Compiled monthly sales and customer reports to inform strategic decisions for upper management.
- Managed incoming communications, including emails, telephone calls, and in-person client enquiries, to ensure prompt responses and support client satisfaction.
- Maintained system software updates and conducted testing to ensure operational stability and reliability.
Senior Process Associate
Tata Consultancy Services
Chennai
02.2014 - 08.2019
- Allocated deals to associates, ensuring compliance with service level agreements.
- Proposed process improvement ideas to streamline challenging steps in operations.
- Supported team during peak processing periods, contributing to overall workflow management.
- Citi Bank - Trade and Treasury: Handled inbound calls to address the queries of the country heads and provide guidance in trade and treasury site handling.
- Trade and Treasury grid updates were tested manually before launch.
- CIBC Bank - RRSP (Registered Retirement Savings Plan): This role involves opening a new account, transferring funds from one account to another, changing the RIP frequency and deleting the RIP for which the client wants.
Subject Matter Expert
Aspire Learning
Chennai
11.2011 - 01.2014
- Provided expert advice on subject-specific issues to enhance organisational efficiency.
- Facilitated training sessions for junior staff, increasing their proficiency and confidence in subject matter.
- Optimised team training initiatives, fostering staff development and skill enhancement.
- Resolved customer queries related to MS Excel, enhancing user experience and satisfaction.
Education
Bachelor of Science - Computer Science
T.S.Narayanasamy college of arts and science
Chennai01-2011
A-Levels - Commerce with Computer Science
St. Antonys Higher Secondary School
Nilgris01-2008
GCSEs -
St. Antonys Higher Secondary School
Nilgris01-2006
Skills
- Social media handling
- Cash management
- Salesforce CRM
- Customer relationship
- System administration
- Manual testing
- Manual test case preparation
- Remote support
- Microsoft office
- Hardware
- Time management
- Team leadership
- Customer relationship
Custom
Available Upon Request
Languages
English
Advanced
C1
Tamil
Proficient
C2
Certification
- Level 1 AAT Book Keeping
Hobbies and interests
- Basketball & Marathon
- Social Service with NGO
Timeline
Maestro Barista
COSTA
04.2025 - Current
Social Media Manager & Maestro Barista
COSTA
02.2023 - 03.2025
Team Leader
KFC
07.2022 - 02.2023
System Administrator
Unicon Solutions
09.2019 - 09.2021
Senior Process Associate
Tata Consultancy Services
02.2014 - 08.2019
Subject Matter Expert
Aspire Learning
11.2011 - 01.2014
Bachelor of Science - Computer Science
T.S.Narayanasamy college of arts and science
A-Levels - Commerce with Computer Science
St. Antonys Higher Secondary School
GCSEs -
St. Antonys Higher Secondary School