Summary
Overview
Work history
Education
Skills
Languages
Hobbies
Timeline
Generic
Mamunur Rahman

Mamunur Rahman

London,Penge

Summary

Personal Profile I am a highly organised, customer-centric professional who is recognized for my innate ability to achieve core aims and objectives. I am approachable, and attentive and strive for customer satisfaction. I have excellent communication skills with the means to establish strong, professional relationships and build a good customer and client rapport. I'm able to ascertain information using positive language, showing empathy, and good listening skills. I can manage my time effectively and thrive under pressure. I demonstrate competent negotiation and the ability to manage conflict resolution. I encourage a positive work ethic and actively promote teamwork strategies to influence performance and maximize overall productivity am confident that with my diverse skill set and expertise, I can make a positive contribution and exceed expectations. I am a target-driven, proactive individual with a passion for business and a commitment to my continuous personal and professional development. I adapt quickly to my surroundings and can work productively both independently and as part of a team. I have acquired several transferable skills and continue to show initiative and willingness to learn. I am resourceful, reliable, and trustworthy, and welcome a challenge. I am open to exploring new and exciting opportunities where I can advance and progress my knowledge and achievements. Dynamic seller focused on delivering the highest standards of customer service. Thinks critically with a can-do attitude for successful retail operations.

Overview

8
8
years of professional experience

Work history

Marketing Intern

XMG
05.2021
  • Collaborate on annual marketing planning
  • Collect quantitative and qualitative data from marketing campaigns
  • Perform market analysis and research on competition
  • Support the marketing team in daily administrative tasks
  • Assist team members with the creation of content for social media platforms
  • Help in the creation and editing of content for the blog and newsletter
  • Help distribute marketing materials
  • Manage and update company database and customer relationship management systems (CRM)
  • Work with our event marketing team to help organise events

Halfords Sales & Services Specialist

08.2021 - Current
  • Helping customers with knowledge and expertise, and offering the kind of friendly service
  • Go the extra mile: fitting bulbs, blades, batteries and much more
  • Hitting all the targets required for the week from Full car checks all fitting services targets
  • Keep track of inventory
  • Managing a team
  • Up selling products or services to every customer
  • Car parts advisor 3

Sloane Manager

17
08.2021 - Current
  • Helping customers and offering the kind of friendly service & high-quality service to help build the company's client base
  • Building client/VIP relationships and give them the best VIP experience
  • Providing support and offer guidance to team members to help them achieve their personal best
  • Managing team & stock and orders
  • Dealing with VIP making sure they're looked after and always attentive

Admin Assistant

RXlive Pharmacy
05.2021 - 06.2021
  • Answers phone calls, schedules meetings and supports visitors
  • Exhibits polite and professional communication via phone, e-mail, and mail
  • Act as communication relay, making sure all parties receive necessary information and that this information is accurate
  • Develop reports as requested
  • Perform research as needed

Supervisor

Zen Lounge
02.2019 - 03.2020
  • Greeting customers as they arrive
  • Managing orders
  • Handling cash register and bills
  • Assisting with customer enquiries and dealing with complaints
  • Organising shishas and making them and sending them out to customers
  • Head of floor manage staff who's working on the floor

Supervisor

LAS Lounge
11.2018 - 02.2019
  • Greeting customers as they arrive
  • Managing orders
  • Handling cash register and bills
  • Assisting with customer enquiries and dealing with complaints
  • Opening and closing dessert section using check books
  • Head of floor manage staff who's working on the floor

Receptionist

Travelodge Hotel
09.2018 - 12.2018
  • Assisting with customer enquiries and dealing with complaints
  • Maintaining security
  • Noise management
  • Managing daily banking and cash count

Front of House Host

Tailors Shisha Lounge
London
09.2017 - 09.2018
  • Greeting customers as they arrive
  • Managing orders
  • Handling cash register and bills
  • Assisting with customer inquiries and dealing with complaints
  • Organizing shishas
  • Coal management
  • Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.

Sales Negotiator

AgentOne
09.2017 - 12.2017
  • Promoting the agency to potential clients
  • Manage the terms of agreement
  • Organising advertising material for individual properties
  • Delivering new property details to clients
  • Assisting with customer enquiries 2

Waiter

Restaurant In2 Papadom
07.2015 - 01.2017
  • Greeting customers as they arrive and showing them to their table
  • Managing orders including telephone orders
  • Handling cash register and bills
  • Maintaining clean and tidy tables throughout service
  • Assisting with customer enquiries and dealing with complaints

Education

BSC - Finance with management, Technology

Westminster University

undefined

Skills

  • Resilience
  • Excellent communication
  • Effective leadership and management
  • Planning and research
  • Adaptability
  • Teamwork and interpersonal skills
  • Over 5 years of Customer service skills
  • Business administration
  • Key accounts and territory management
  • Customer complaint management
  • Client management
  • Active selling
  • Promotional expertise
  • Returns and refunds
  • Customer service experience
  • Upselling techniques
  • Client retention strategies
  • Cash handling

Languages

English
Native

Hobbies

Go Karting

Football

Gym

Travelling

Timeline

Halfords Sales & Services Specialist

08.2021 - Current

Sloane Manager

17
08.2021 - Current

Marketing Intern

XMG
05.2021

Admin Assistant

RXlive Pharmacy
05.2021 - 06.2021

Supervisor

Zen Lounge
02.2019 - 03.2020

Supervisor

LAS Lounge
11.2018 - 02.2019

Receptionist

Travelodge Hotel
09.2018 - 12.2018

Front of House Host

Tailors Shisha Lounge
09.2017 - 09.2018

Sales Negotiator

AgentOne
09.2017 - 12.2017

Waiter

Restaurant In2 Papadom
07.2015 - 01.2017

BSC - Finance with management, Technology

Westminster University

undefined

Mamunur Rahman