Summary
Overview
Work History
Education
Skills
Key Skills Expertise
References
Timeline
Generic

Mamuk Aregay

50 Wendover Road London

Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Starbucks, Barista
06.2021 - Current
  • Performs cleaning duties in all guest areas and back of house.
  • Consistently offers professional, friendly, and engaging service.
  • Ensures housekeeping departmental standards are followed.
  • Responds timely to guests’ special requests for miscellaneous items like cribs, cots, extra towels, etc.
  • Maintains inventory of necessary supplies.
  • Reports necessary maintenance items.
  • Follows departmental policies and procedures.
  • Follows all safety and sanitation policies
  • Assists other departments when needed to ensure optimum service to guests.
  • Performs additional duties as needed.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Hospitality Reception

Westbourne Hyde Park Hotel
07.2017 - 06.2021
  • Worked well as part of an enthusiastic team while using my own initiative when needed
  • Successfully promote positive customer care, helping as much as possible to find/order items
  • Language Skills – excellent communication skills with a friendly and professional manner
  • Policy – Aware of Health & Safety measures in a shop environment
  • Built up good working relationships with suppliers, customers and colleagues
  • Experience in all aspects of stock control – ordering, invoicing and processing
  • Experience in using effective selling techniques, capable of up-selling and promoting
  • Built up good working relationships with suppliers, customers and colleagues
  • Promoting specific lines under the guidance of management
  • Unpacking and checking of all new deliveries to the department
  • Actively greeting customers and maintaining a level of conversation during their store visit.

Education

High School Diploma -

Kehi Bhari Secondry School
Eritrea Asmara
01.2003

Skills

  • Customer Service
  • Order Processing
  • Money Handling
  • Display Setup

Key Skills Expertise

  • Over 2 years’ experience working in as customer assistant
  • Excellent problem-solving skills, able to work productively and instinctively with good initiative
  • Reliable, trustworthy and an excellent understanding of customer care and service
  • Highly skilled in performing general work and manual labour tasks
  • Able to build good relationships with colleagues and customers
  • Excellent time management skill

References

REFERENCE AVAILABLE ON REQUEST

Timeline

Customer Service Cashier

Starbucks, Barista
06.2021 - Current

Hospitality Reception

Westbourne Hyde Park Hotel
07.2017 - 06.2021

High School Diploma -

Kehi Bhari Secondry School

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Mamuk Aregay