Summary
Overview
Work history
Education
Skills
References
Timeline
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Mame Khary Diaw

London

Summary

Accomplished professional with expertise in evaluating key performance indicators and enhancing organisational efficiency. Proficient in advanced spreadsheet usage, and project scheduling tools. Demonstrates strong ethical conduct and effective delegation techniques to achieve strategic goals. Skilled in budget management, financial forecasting, and building strategic partnerships. Committed to staff development and performance evaluation to drive success in office administration.

Energetic Customer Service Assistant with knack for resolving issues and enhancing customer satisfaction. Delivered impactful solutions that improved response times and increased customer retention. Skilled in building positive relationships while maintaining high service standards.

Overview

25
25
years of professional experience

Work history

CSA

Compass Group UK & Ireland
London, London
01.2021 - Current
  • Ensured timely follow-up on customer inquiries for improved business relations.
  • Handled sensitive information responsibly, maintaining customer trust and confidence.
  • Worked collaboratively within a team to meet monthly sales goals.
  • Provided feedback from customers to the management for product improvement and enhancements.
  • Strictly adhered to company policies during interactions, ensuring compliant work environment.
  • Improved customer satisfaction by promptly addressing and resolving issues.
  • Communicated effectively with other departments to resolve issues promptly.

CSA

Sodexo
London, London
11.2012 - 01.2021
  • Resolved conflicts effectively using excellent negotiation skills.
  • Explained complex information clearly, resulting in better understanding for customers.
  • Worked collaboratively within a team to meet monthly sales goals.
  • Provided feedback from customers to the management for product improvement and enhancements.
  • Handled multiple tasks simultaneously whilst maintaining quality standards.

Senior assistant manager

KFG Ltd
London, London
10.2008 - 02.2010
  • Resolved personnel issues promptly, creating a harmonious workplace environment for all employees.
  • Worked closely with other managers to align department goals with the overall objectives of the organisation.
  • Liaised effectively between teams, fostering better inter-departmental communication and collaboration.
  • Streamlined operations by implementing efficient workflow practices.
  • Ensured compliance with company policies and industry regulations to maintain high standards of operation.
  • Identified opportunities for improvement with careful analysis of operational data.
  • Reviewed performance metrics regularly, identifying areas needing improvement or adjustment for optimal results.
  • Mentored junior staff members for their professional development and skill enhancement.
  • Fostered team morale for a more productive and cohesive work environment.
  • Coordinated staff schedules, ensuring optimal labour coverage during peak hours.
  • Provided exceptional customer service, leading to increased client satisfaction rates.

Assistant manager

Burger King Ltd
London, London
12.2000 - 10.2008
  • Handled customer complaints effectively, restoring trust in our brand.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Created a positive work environment, resulting in higher employee morale.
  • Minimised inventory loss for improved profit margins.

Education

undergrade law student - law

Birkbeck, University of London
London
09.2023 -

Certificate of Higher Education - Legal Studies

Birkbeck, University of London
London
11.2022 - 06.2023

Skills

  • Key performance indicators evaluation
  • Advanced spreadsheet usage
  • Ethical conduct
  • Organisational efficiency
  • Business intelligence software proficiency
  • Project scheduling software proficiency
  • Effective delegation techniques
  • Goal setting and achievement
  • Budget management
  • Strategic partnership building
  • Performance evaluation
  • Financial Forecasting
  • Staff development
  • Office administration

References

References available upon request.

Timeline

undergrade law student - law

Birkbeck, University of London
09.2023 -

Certificate of Higher Education - Legal Studies

Birkbeck, University of London
11.2022 - 06.2023

CSA

Compass Group UK & Ireland
01.2021 - Current

CSA

Sodexo
11.2012 - 01.2021

Senior assistant manager

KFG Ltd
10.2008 - 02.2010

Assistant manager

Burger King Ltd
12.2000 - 10.2008

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Mame Khary Diaw