Mamatha Madegowda

My major customers are Intel,AMD,Skyworks,Everspin,Macom &Jabil. I initiate actions to support parts backorders in response to customer orders, situations, or inquiries.

• Process: Order Management OTC, Vendor management & Contract Management Support & Procurement ops Support.
• Perform Onboarding/Offboarding of Customer (Creation of bill to/ship to number in both SAP &SFDC).
• Raising Quotes for Wafer, Reticle, NRE Service & MPW in GPE tool.
• Integrating Layer/ wafer price based on guideline price. Follow up with Sales Team for Periodically pricelists renewal.
• Process STF in Agile system and Create PLM/TK Part creation and setting up the device to the Oracle Portal, Master Items, Customer Item Cross Reference.
• Creating customer request in Master data governance for ship to, Bill to, contact creation etc.
• Accepting customer Purchase orders (PO) and booking in system.
• Notifying planners about new sales orders and checking for Commit Ship date (CSD).
• Proactive Backlog Management.
• Creating Debit Note and Credit Note for invoice discrepancies.
• Creating Proforma Invoice (PI) for Cash in Advance customers and following up on payments.
• Initiating RMA’s (Return Material Authorization) which are within warranty period and checking with Quality team and proceed for Post warranty period RMA’s.
• Tracking shipments by following up with supply chain team, updating freight forwarder maintenance.
• communicating on EOL product status with customer and taking confirmation to scrap or retain them in warehouse, GF Reticle Obsolescence (ROS) any aged wafer or reticles in the Fab we send quarterly reports to our customer.
• Create Lot/expedite request in SFDC tool on behalf of customer (Hot, Bullet, Rocket) calculation based on pricing.
• Handling MPW queries, creating quote, booking sales orders, release billing on shipment information.
• Creation of Process request form it is on behalf of customer or AM.
• Create Risk waiver in the SFDC/Oracle system.
• Initiating charges on Expedites, Engineering wafers and small lot charges, storage fees, reticle services & other services, cancellation charges, guideline prices.
• Handling the Defense Priorities and Allocations System (DPAS) Shipments in the USA, Verifying Incoterms on the shipping document and shipping them accordingly to customer.
• Updating the Order changes, Qty, Shipment priority change, Pricing Adders/ Split Order Line / Part conversion.
• B2B Orders (Via Electronic Workbench).
• Work collaboratively with various teams such as Accounts Payable, Marketing and IT team.
• Invoices- Download the invoice from orders and upload the same into customrr company website with relevant customer details. Verify and documents of part numbers, quantity, price and mode of payment.
• Attending weekly calls with clients and provide them the detailed information regarding the weekly process data and discussing about issues and new updates.
• Using case Management tool to communicate with customer(MSD,SFDC)
• Training new joiners on process on account specific.
• Standard Work Updating – creating playbooksbon account specifix,creating new process documents on the new tasks shared by region and making sure to simplify the activity with the best of my knowledge.

Being a part of TE connectivity customer support team who supports many of the biggest distributors.

• I handled All sort of queries from customer such as different type of Quotations, all change orders queries, Order Entry, Cancellation of order, Return of material authorization, Quality complaints and Material master creation.
• Creation of Manual Sales order, EDI order, Website order, e-commerce process orders, Invoice Generation, Quotation, Forecast, Change order, Material master creation process, RMA, CR/DR across APAC.
• Order Entry- Once customer place order, validate the customer details from documents and process the Order request into TE SAP order management system. Completely and accurately and verify the pricing, payment terms, shipping terms, billing details and if any special instructions to customers and generate sales orders.
• Quotations- Process the Quotation from e-commerce with relevant customer details and verify the details of part, price, quantity, competitive price. Verify all the details and process the request.
• Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders.
• Make decisions on accepting, Rejecting, or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest.
• Material Master Creation- Creating the parts in SAP, Check the part in relevant pricing tool and process the material in SAP. Get approval from finance team to move the part into production.
• Training- Training New Joiners and assisting on all the transactions.
• Auditing- As a lead, auditing all the cases worked by the processors in order to meet the 100% Quality.
• Standard Work Updating – Creating new process documents on the new tasks shared by region and making sure to simplify the activity with the best of my knowledge, sharing the same with team members by setting the Variant and Layout in SAP.

• processing orders and changing CRD as per request.
• Traking shipments and informing stake holder on shipment.