Mamadou Jalloh

• Reviewed the current route to market, advising on the most cost-effective methods for collections.
• Provided precise cost estimates for collections to the Field and Internal Sales Teams using an internal costing tool.
• Planned and optimized effective routes for collections to enhance efficiency.
• Communicated and managed relationships with third-party carriers and depots to arrange new collections.
• Confirmed bookings and maintained effective communication with Field and Internal Sales Teams.
• Addressed inquiries and escalations from the wider business, ensuring timely resolutions.
• Checked weekly invoices, challenging any discrepancies to ensure accuracy.
• Logged and updated all customer interactions, escalations, and claims to maintain comprehensive records.
• Contacted the depots to ensure drivers adhered to schedules and met performance targets.
• Provided feedback to Internal Sales Teams regarding any issues with packages or collections.
• Assisted the Van Collection Team Leader in producing meaningful KPIs and weekly reports.
• Regularly reviewed current collections to identify potential cost savings.
• Responded promptly to incidents and managed calls from clients regarding supplier queries.

• Serve as initial point of contact for customers via phone and email. Dealing with complex enquiries and closing cases/escalating them to the right department for a positive outcome.
• Maintaining records of customer interactions and updating customer profiles on CRM system when needed.
• Fostering trust and loyalty by delivering a personalised, empathetic and professional service, ensuring customers feel valued, supported and confident in their relationship with the company.
• Participating in team meetings and voluntary training sessions to increase overall skills and and knowledge to better by performance daily.
• Helped with supporting new team members with areas of work they are not confident in, so extra training is provided to them.

● Administrative tasks including data entry, filing, and document preparation to ensure smooth office operations.

● Assist with onboarding 10+ new employees, such as preparing workstations and orientation materials.

● Coordinated schedules for the team, ensuring seamless communication and efficient use of time.

● Assisted in the planning of company events, i.e. workshops, and conferences,

● Prosses expense reports, invoices, and purchase materials needed for the company ensuring to stay in budget.