mamadou diallo diallo
basingstoke,hamp
Summary
Dedicated professional with expertise in safe food handling practices and point of sale knowledge. Highly organised with a proven track record in store merchandise stocking and cash handling. Skilled in service upselling and customer service, ensuring a seamless shopping experience. Committed to maintaining high standards of cleanliness through effective sweeping techniques.
Loyal employee with solid understanding of training and mentoring employees.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Barista
Costa Coffee
Basingstoke, Hampshire
11.2023 - 12.2024
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Collaborated with team members during busy periods improving workflow efficiency.
- Managed high volume orders during peak hours maintaining quality of service.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Operated electric appliances to cut, blend and mix foodstuffs.
W
Education
A-Levels - engineering
basingstoke college of technology
Basingstoke, Hampshire 09.2022 - 07.2025
GCSEs - maths
everest
Basingstoke, Hampshire 10.2021 - 06.2022
GCSEs - english
bcot
Basingstoke, Hampshire 09.2022 - 06.2023
Skills
- Safe food handling practices
- Point of sale knowledge
- Highly organised
- Store merchandise stocking
- Cash handling
- Service upselling
- Sweeping
- Customer service
Languages
French
Fluent
Affiliations
- 1. Investing Stock Market Trading or Investing – Shows financial literacy, analytical skills, and an understanding of risk management. Cryptocurrency Trading – Demonstrates adaptability, understanding of emerging technologies, and an interest in financial markets.
Timeline
Barista
Costa Coffee
11.2023 - 12.2024
A-Levels - engineering
basingstoke college of technology
09.2022 - 07.2025
GCSEs - english
bcot
09.2022 - 06.2023
GCSEs - maths
everest
10.2021 - 06.2022
W
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