Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mamadi Karlo Jabai

Bristol,Bristol

Summary

Empathetic [Job title] with background implementing and contributing to safeguarding policies to guide best practices. Possesses deep understanding of challenges, experiences and motivations of service users and drives cooperation at inter-professional level to pursue continuous progress. Empathetic individual with professional leadership experience applies strategic and holistic approach to decision-making. Analyses existing systems, policies and procedures to inspire continuous improvement. Skilled in budget governance, people management and resource planning. Dependable leader offers high-value education and academic success. Driven to apply decisive leadership and superior organisational skills to fulfil management role. Assertive communicator with passion for social welfare. Compassionate student motivated to support access to community resources and services. Diligent worker and astute problem-solver with strong emotional intelligence and reliable work ethic. Dedicated Social Services Manager accustomed to enhancing care quality and driving client outcomes. Supports access to community resources and services. Improves programme offerings with diligent research and data analysis. Astute social services leader equipped to deliver high-quality social services within strict budget and compliance constraints. Monitors legislative changes and implements improvements to support user satisfaction. Accomplished [Job Title] skilled in leveraging research and client feedback to drive programme success. Manages resources and personnel to support quality service delivery. Excellent leadership skills paired with high-level emotional intelligence. Non-judgemental social welfare manager inspires and motivates committed teams to deliver reliable and superior service. Understands and applies policies relating to [Type] service provision, overseeing employee training to maximise regulatory compliance. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Motivated [Job Title] with [Number] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Dedicated [Job Title] with [Number] years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Accomplished [Type] student, pursuing [Area of study] eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results. Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Health and social care service manager

Patience Company Ltd.
Bristol, Bristol
06.2016 - 12.2023
  • Facilitated communication and collaboration across departments.
  • Briefed and motivated staff to deliver daily operational requirements.
  • Maintained excellent health and safety standards for continued compliance.
  • Scheduled shifts based on seasonal demands and staff availability.
  • Directed and supervised front-of-house operations, upholding company standards.
  • Recruited high-performing, reliable staff for improved team productivity.
  • Kept appropriate stock levels to meet operational needs.
  • Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
  • Deescalated internal conflict and implemented motivational techniques.
  • Optimised daily operations, making amendments to keep up with changing priorities.
  • Promoted safeguarding standards in line with updated regulations to help protect from risk.
  • Oversaw people management for staff working in local communities, resolving queries, complaints and performance issues.
  • Offered tailored guidance to help staff navigate complexities of daily workloads.
  • Supported daily operations to guide, motivate and inspire team of [Number] staff.
  • Coordinated services by cooperating with other health and welfare service providers, improving offerings to service users.
  • Adapted to changing service-user needs by analysing data and feedback to identify areas requiring improvement.
  • Monitored individual and team performance, implementing targeted support to drive improvement.
  • Collaborated with management team to strengthen operational delivery to meet high quality standards.
  • Built positive working relationships with local authority departments, charities and other external organisations.
  • Represented organisation's value and mission statement at conventions, seminars and other events.
  • Promoted ethical work practices to provide person-centred service exceeding regulatory responsibilities.
  • Directed administrative activities to maintain robust reporting and document management standards.
  • Oversaw efficient use of resources through strategic planning to help reduce costs.
  • Set expectations for staff and service users for consistent and regulatory compliant service.

Team leader

Patience Company Ltd.
Bristol, Bristol
09.2014 - 06.2017
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported new hires through onboarding process for speedy and successful training.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Upskilled team members by planning and delivering training workshops.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
  • Recognised exceptional individual performance for improved motivation.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Streamlined processes to improve and optimise office operations.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Developed organisational policies for administrative oversight and internal controls.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Planned revenue generation strategies designed for growth.
  • Created classification systems to manage archives.
  • Drafted procedural statements and guidelines for company-wide use.
  • Represented organisations at seminars, conferences and business events.
  • Created digital file classification system for company-wide use.

Support worker/Senior support worker

Patience Company Ltd.
Bristol, Bristol
06.2012 - 09.2014
  • Attended regular training and supervision workshops for improved service user support.
  • Adopted person-centred approach in all aspects of care-giving.
  • Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
  • Built positive, productive client relationships for enhanced social support.
  • Worked collaboratively with other support workers to maintain holistic care for clients.
  • Maintained safe, secure environments for service users, providing protection from possible harm or risk.
  • Empowered service users to remain as independent as possible and retain sense of identity.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Administered medication to safeguard health and wellbeing.
  • Supervised patients during outings and physical activities, promoting dignity and independence.
  • Assisted patients with daily personal, hygiene and incontinence care.
  • Helped patients to take medication as prescribed by medical professionals.
  • Administered oral and topical medication following instructions from medical personnel.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Maintained confidential case documentation in line with data protection regulations.
  • Developed and implemented cohesive care plans for patients according to individual needs.
  • Reported on patients' health and mobility progress, maintaining excellent continuity of care.
  • Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
  • Cooked healthy meals to uplift clients and meet dietary requirements.
  • Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.

Education

CMI Level3 - Management certificate.

Thames Valley University
London
06.2006 - 10.2007

Higher National Diploma - Health and social care level 5.

City of Bristol College
Bristol
06.2012 - 07.2014

Qualify Teachers Certificate. - Primary Teachers Certificate.

Gambia College
Banjul
09.1985

Skills

  • Public speaking
  • Care planning
  • Case Management
  • Budget management
  • Data analysis
  • Treatment planning
  • Appraisals
  • Community and individual care
  • Outreach programmes
  • Psychology
  • Welfare projects
  • Professional development strategies
  • Child Protection
  • Strategy and policy development
  • Progress monitoring
  • Counselling
  • [Type] assessment
  • Reflective practice
  • Onsite facility tours
  • Interviewing
  • Administration
  • Observant
  • Effective customer communication
  • Organisation
  • Customer assistance
  • Patience

References

References available upon request.

Timeline

Health and social care service manager

Patience Company Ltd.
06.2016 - 12.2023

Team leader

Patience Company Ltd.
09.2014 - 06.2017

Support worker/Senior support worker

Patience Company Ltd.
06.2012 - 09.2014

Higher National Diploma - Health and social care level 5.

City of Bristol College
06.2012 - 07.2014

CMI Level3 - Management certificate.

Thames Valley University
06.2006 - 10.2007

Qualify Teachers Certificate. - Primary Teachers Certificate.

Gambia College
Mamadi Karlo Jabai