Malwina Kaizer

Horsham

Summary

Experienced operations and people manager with over 16 years experience leading large teams within fast-paced customer-focused environment, staff development, training and commercial performance.

Proven track record of progressing into senior leadership roles, managing high-performing teams of up to 100 employees, supporting multi-site operations, and contributing to successful business and growth initiatives.

A highly organised and adaptable professional with strong communication, problem solving, and team leadership skills, now seeking to transition into broader operations, administration or business supporting roles outside of hospitality.

Overview

years of professional experience

years of post-secondary education

Work history

General Manager

Wagamama

2013.08 - Current

Progress through management roles to General manager, overseeing high volume operation and leading large teams across multiple locations.

Key responsibilities and achievements:

Managing day to day business operations within fast-paced environment.
Led, trained and developed teams of up to 100 employees.
Supported the successful opening and launch of multiple new sites.
Managed operational performance, staffing, customer service, and compliance.
Oversaw recruitment, onboarding, training and employee development
Maintained high standards of customer experience and operational efficiency.
Resolved customer and operational issues quickly and professionally.
Supported delivery of multi-million-pound annual turnover performance.
Coordinated cross-functional teams and daily operational planning
Contributed to local marketing and business growth initiatives.

Assistant Manager

Nandos

2005.11 - 2013.08

Progressed from team member into leadership roles with responsibility for supporting overall business operations and team management .

Responsibilities included:

Supporting operational and commercial performance of the business
Recruiting, training and mentoring team members
Supervising daily operations and workforce planning
Maintaining customer service standards and issue resolution
Supporting achievement of sales and performance targets
Cash handling and operational compliance responsibilities
Helping create a positive, productive team environment

Education

Guildford College

2004.01 - 2005.01

Comprehensive School Poland

2000.01 - 2004.01

Skills

Key skills:
Operations Management
Team Leadership and Development
Recruitment and Training
Staff Performance Management
Customer Experience
Project and Site Opening Support
Scheduling and Workforce Planning

Health and Safety Compliance
Problem Solving and Decision Making
Stakeholders Communication
Stock and Inventory Management
Financial and Cash Handling Procedures
Process Improvement
Complaint Resolution
Financial budgeting

Timeline