Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Malvern Tapfuma Mungofa

Leicester,Leicestershire

Summary

Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.

Overview

20
20
years of professional experience
6
6
years of post-secondary education

Work history

Support worker

Vision Homecare
Leicester, Leicestershire
12.2024 - 05.2025

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  • Provided companionship for emotional support and social interaction to lonely individuals.
  • Administered prescribed medication to service user, ensuring their health and well-being.
  • Prepared nutritious meals to promote healthier diet among the service users.
  • Monitored vital signs regularly-immediate reporting of any abnormalities observed.
  • Collaborated efficiently with other healthcare professionals to ensure comprehensive care plan.
  • Coordinated transport to hospital visits or shopping trips, facilitating independent lifestyle despite age-related limitations.
  • Increased service user comfort by providing personal care services such as bathing and grooming.
  • Encouraged participation in social activities, promoting positive socialisation and community inclusion.
  • Offered compassionate physical and emotional support to service user, enhancing overall health and wellbeing.
  • Used manual handling techniques and lifting aids to position service user in safe, comfortable postures.
  • Kept detailed records of care activities, condition changes and treatment responses.
  • Assisted with feeding service user with severe limitations and assisted more mobile clients with self-feeding.
  • Fostered independence amongst service users, encouraging participation in daily tasks where possible.
  • Conducted risk assessments within homes for enhanced safety measures implementation.
  • Utilised patience whilst handling challenging behaviours, promoting a peaceful atmosphere at all times.

Support worker

Ivolve Care and Support
Leicester, Leicestershire
11.2023 - 11.2024
  • Helped service users with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained 100% confidentiality and compliance standards for optimised service user care.
  • Completed care documentation and monitored service user progress to achieve up-to-date records.
  • Prepared healthy meals and delivered feeding support.
  • Provided high-quality person-centred support and received consistently positive service user feedback.
  • Ensured optimal hydration, monitoring and recording service user fluid intake and output in fluid balance charts.
  • Safely escorted service users during medical appointments and hospital visits.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Ensured service users took all medications as prescribed by their doctor, recording details of timings and side effects.
  • Monitored vital signs for early detection of health complications
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.


Care assistant

Yanis Support and Care Provisions
Norwich, Norfolk
07.2023 - 11.2023
  • Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
  • Assured proper nutrition by preparing meals as per dietary requirements of each individual service user.
  • Helped organise engaging recreational activities to enhance the social skills of service user.
  • Transported service user to medical appointments or other necessary errands thereby providing indispensable logistical support.
  • Improved hygiene standards by assisting service user with personal grooming needs like bathing and dressing up.
  • Administered medication according to prescribed schedules, ensuring health maintenance.
  • Provided comprehensive care to service user by ensuring their physical and emotional needs were met.
  • Followed strict safeguarding regulations to ensure safe, secure handling of service users.
  • Maintained high levels of service user morale, providing guidance and encouragement through physical and emotional support.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Provided companionship during outings contributing to an active social life for service user..
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.

Health care assistant

Western Reds Medical Centre
Harare
08.2014 - 06.2023


  • Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
  • Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Aid in mobility exercises which resulted in improved physical strength among elderly patients.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee well being of individuals under care.
  • Responded promptly to emergency situations, ensuring safety of all patients.
  • Escorted patients to examination rooms to keep to schedule and complete full list of daily appointments.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocols
  • Prevented cross-contamination by sanitising utensils and surfaces.

Health care assistant

Microtech Medical Centre
Harare
02.2005 - 06.2014

• Provided first-class care to the patients under my care at the medical centre.

  • Enhanced healing process by changing wound dressings regularly.
  • Assisted in physical therapy sessions with patients to promote mobility improvement.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Provided basic health education to patients for proper self-care post discharge.

• Maintained patient records, which required high levels of focus and concentration.

  • Monitored vital signs of patients with meticulous attention to detail for accurate readings.
  • Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Prepared patients for medical procedures, reducing anxiety levels
  • Enhanced clinic efficiency with proper supply inventory management.

Education

Care Certificate - Health and Social Care

Vision Homecare
Leicester,United Kingdom
12.2024 - 03.2025

Certificate - Nurse Aide

St John Ambulance Association
Harare,Zimbabwe
11.2021 - 03.2022

A-Levels - Management of Business,Geography,Accounts

Speciss College
Harare,Zimbabwe
01.2003 - 11.2004

GCSEs - English Language,Mathematics,Intergrated Science,Principles of Accounts,History,Geography,Shona

Mazowe High School
Mazowe,Zimbabwe
01.1999 - 11.2002

Skills

  • Communication excellence
  • Autism spectrum understanding
  • Experience with disability support
  • Manual handling competency
  • Compassionate empathy
  • Medication Administration
  • Calm under pressure
  • Therapeutic care
  • Learning disabilities support
  • Supported Living care
  • Safeguarding policy knowledge
  • First Aid
  • Infection control knowledge
  • Dementia care expertise
  • Activities of Daily Living
  • Clean driving record
  • Health and safety procedures
  • Record-keeping
  • Mental health support
  • Residential housekeeping
  • Palliative care understanding

Languages

English
Upper intermediate

References

References available upon request.

Timeline

Support worker

Vision Homecare
12.2024 - 05.2025

Care Certificate - Health and Social Care

Vision Homecare
12.2024 - 03.2025

Support worker

Ivolve Care and Support
11.2023 - 11.2024

Care assistant

Yanis Support and Care Provisions
07.2023 - 11.2023

Certificate - Nurse Aide

St John Ambulance Association
11.2021 - 03.2022

Health care assistant

Western Reds Medical Centre
08.2014 - 06.2023

Health care assistant

Microtech Medical Centre
02.2005 - 06.2014

A-Levels - Management of Business,Geography,Accounts

Speciss College
01.2003 - 11.2004

GCSEs - English Language,Mathematics,Intergrated Science,Principles of Accounts,History,Geography,Shona

Mazowe High School
01.1999 - 11.2002
Malvern Tapfuma Mungofa