Mallika Bordoloi

• Lead and manage day-to-day HR operations, offer strategic insights, prepare business reports, process documentation, visit sites for quality assurance.
• Resource planning, talent acquisition, pre- employment vetting, onboarding, offboarding, workplace assessment, participate in benefits administration and talent management.
• End to end performance management cycle - goal-setting, feedback collection, and calibrations.
• Advisory to the Director in consultations related to proposed organizational changes, appraisal, rewards etc.
  Lead administrative affairs and ensure accurate data input and data update. Periodic data clean-up.
• Collaborate with PMO to ensure SLAs and KPIs are met.
  Conceptualize and execute SOPs and process designs to augment overall employee experience. Review, update, and streamline SOPs.
• Monitor skill gap analysis. Plan and arrange training and certification courses. Monitor timeline.
• Maintain accurate employee, contractor, and worker records. Draft contracts and agreements.
• Travel arrangements for onsite projects, coordinate with clients for Invitation Letter, NOC, gate pass, project schedule etc. Support with mobility and relocation.
• Address and resolve employee issues - grievance, attendance, engagement, performance, and retention.
• Strategic development, implementation and timely review of policies, handbooks for all entities and ensure compliance. Aligning policies and documents to change management.
• Prepare reports and provide insights to senior management on HR metrics and trends.
  Audit operation trackers, verify time sheets, invoices and bills, maintenance and update of Company ERS, VAT submission etc.
• Manage day-to-day schedules and collaborate with a variety of global stakeholders across multiple time zones.
  Liaise with local payroll and visa consultancies and insurance providers.
• Manage correspondence, schedule meetings, organize HR Programs, team building activities and Townhalls.
  Conduct pulse surveys, collect and analyze data to assess eNPS.

• Acted as advisory in client relations, strategically led client relations - has dealt with UAE and Oman Royal families and HNWIs.
• Managed end-to-end recruitment processes for various roles, ensuring timely and successful placements.
• Raising invoice for closed positions and regular follow up with the hired and the client.
• Candidate pipeline management in Trello.

• Active recruitment, executive search, manpower staffing in sectors like Oil & Gas, Hospitality & Tourism, construction, F & B, Healthcare, Education, Banking & Finance, Facility Services, FMCG, IT & Telecom.
• Interim placements, contract staffing and long-term staffing.
• Hands on experience in job portals like Naukri, Gulf Talent & Bayt.
• Coordinated with applicants and clients throughout the hiring process.

• Recruited Sales and IT positions for Vodafone (channel partner).
• Updated and submitted recruitment progress reports to management on a weekly basis.
• Worked as administrator for the talent pool, maintained trackers and ensured that databases are constantly updated.

Performed HR functions for employees in Dubai as well as for overseas employees working from NYC, Johannesburg, KSA, Qatar, India and in the emirate of Abu Dhabi, Sharjah, and Ajman. Responsible for office administration, leave management, travel arrangements for onsite projects, verifying time sheets, auditing monthly expense bills and asset coordination. Coordinate with global stakeholders. Acted as POC for all internal queries and external queries. Recruitment, orientation, onboarding & exit procedures. Policies, templates, process documentation etc.