Summary
Overview
Work History
Education
Skills
Timeline
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Malina Chahal

Datchet,Berkshire

Summary

A results-oriented leader within the Aviation industry, excelling in strategic resource management, stakeholder collaboration, catering operation ,customer satisfaction and the implementation of technology-driven solutions. Proven ability to optimise operations by development and managing resource and scheduling plans that meet evolving operation and business needs. Experienced in driving efficiency, continuous improvement, and budget management in fast based environments. Adept at leading cross-functional teams and fostering a culture of growth and accountability ,

Overview

13
13
years of professional experience

Work History

Catering operations

Do&Co airline catering
London
10.2022 - 04.2025
  • Oversee daily operations including updating pick-up times and delivery notes.
  • Ensured effective handover by providing delivery notes and updating on SPML's requests.
  • Collaborated with Transport and Dispatch department for seamless delivery of goods to aircrafts.
  • Executed representation of DO & CO in all customer communications.
  • Monitored budget for catering operations, identifying cost-saving opportunities without compromising quality.
  • Oversaw catering operations, including meal planning and special requests, to meet diverse passenger needs.
  • Promoted sustainability by implementing waste reduction practices in catering operations.

Customer Service Representative

British Airways
London
05.2018 - 06.2022
  • Addressed customer service enquiries quickly and accurately
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
  • Assisted customers with product-related questions, feedback, and complaints
  • Actively participated in internal committees and team building activities
  • Attended quickly to emergencies and helped resolve concerns.
  • Enhanced understanding of airline operations through varied secondment experiences in aviation roles such as pass management, call centre and recruitment.

Flight Attendant

British Airways
London
03.2013 - 02.2017
  • Monitored cabin during flights to maintain order, comfort, and safety, addressing potential issues proactively.
  • Attended to customer enquiries and concerns, providing swift resolution.
  • Administered first aid to passengers in emergency situations.
  • Tailored service to meet individual needs of passengers.
  • Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
  • Managed in-flight sales of duty-free goods, maximising revenue for the airline while meeting passenger needs.

Flight Attendant

Ryanair
London
02.2012 - 01.2013
  • Cultivated a positive atmosphere within the cabin, promoting relaxation and enjoyment for passengers throughout their journey.
  • Kept cabins clean, tidy and safe with continuous care.
  • Attended pre-departure briefings, collaborating with constantly changing teams.
  • Coordinated with crew members to conduct safe, enjoyable voyages for guests.
  • Handled in-flight sales of duty-free products, effectively managing transactions and promoting available items to passengers.

Education

Certificate of Higher Education - Business and Tourism

Economy University of Bucharest

Skills

Leadership & Team Management: Led cross-functional teams in high-pressure environments, inspiring commitment, and achieving operational excellence Strategic Resource Allocation: Expert in creating optimized resource plans and rosters, ensuring compliance with safety and operational regulations Analytical Problem-Solving: Proficient in using data analysis tools to identify inefficiencies and implement cost-saving measures Budget Management: Successfully managed operational budgets, driving cost-effective solutions without compromising service quality Stakeholder Management: Extensive experience collaborating with diverse internal and external stakeholders to ensure alignment and smooth operations Continuous Improvement: Implemented continuous improvement initiatives to drive process optimization and operational efficiency

Timeline

Catering operations

Do&Co airline catering
10.2022 - 04.2025

Customer Service Representative

British Airways
05.2018 - 06.2022

Flight Attendant

British Airways
03.2013 - 02.2017

Flight Attendant

Ryanair
02.2012 - 01.2013

Certificate of Higher Education - Business and Tourism

Economy University of Bucharest

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Malina Chahal