Summary
Overview
Work history
Education
Skills
Languages
REFERENCE
Affiliations
Timeline
Generic

Malina Abu

Summary

I am a highly organised and proactive Administrative Officer with proven experience in customer service, data management, and office coordination. My background includes handling enquiries, maintaining accurate records, and producing timely reports to support team operations and organisational goals. Proficient in Microsoft Office applications, I am confident in managing databases, correspondence, and scheduling to ensure smooth day-to-day administrative functions. Recognised for my strong communication skills, attention to detail, and ability to prioritise tasks, I work effectively both independently and as part of a team. I am committed to delivering high-quality support services that enhance operational efficiency and strengthen customer satisfaction. Offering strong foundation in empathy, active listening, and conflict resolution. Knowledgeable about community resources and support services. Ready to use and develop interpersonal communication, problem-solving, and teamwork skills in my role.

Overview

4
4
years of professional experience
2025
2025
years of post-secondary education

Work history

Administrative assistant

Priory Suttons Manor Hospital
10.2023 - 08.2025
  • Promptly receive visitor and staff to the hospital , ensuring a pleasant experience.
  • Attending meeting with senior management, taking notes and produce a report of the minutes using the approved software.
  • Efficiently dealt with all main administrative queries and telephone calls per the organisation standard standards.
  • Managed administrative tasks, using the appropriate Microsoft tools
  • Utilised Photoshop and Canvas for producing hospital signage and posters.
  • Issued security passes, guiding visitors to appropriate contacts within the unit.
  • Collaborated with HR office during recruitment process to streamline candidate screening.
  • Coordinated office operations by handling inquiries via email or phone, managing correspondence and supervising other office staff to ensure their work is within standards as well as facilitating internal communication.
  • Managed front desk queries to ensure smooth operation of my duties and support other staff when needed
  • Updated company databases by inputting new employee contact information and employment details.
  • Submitted timely reports which provided critical updates on various projects.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Contributed to team effort by accomplishing related results as needed.
  • Interacted professionally with clients providing excellent service at all times.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing filing and procurement.
  • Write professional letters, send emails and memoranda for business communication.
  • Gathered information, create charts and produced reports for staff.
  • Classified physical and digital documentation with correct codes.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Organised client meetings, prepared agendas and took detailed minutes.

Student Social Worker

Homestart Barnet
London , Barnet
04.2024 - 07.2025
  • Assisted families facing challenges such as parental mental health difficulties and social isolation.
  • Provided tailored support, including emotional support and advocacy, to improve family resilience.
  • Facilitated parenting workshops and linked families to relevant community resources.
  • Collaborated with social workers, health visitors, and other professionals to ensure coordinated support.

Student Social Worker

Mildmay Hospital
10.2024 - 04.2025
  • Worked with adults recovering from complex health conditions, including HIV-related cognitive impairment and neurological conditions.
  • Conducted holistic needs assessments for adults with complex health and mental health conditions.
  • Developed person-centred care plans and facilitated multi-agency meetings.
  • Provided emotional and practical support to service users and their families.
  • Worked alongside medical teams, nurses, and occupational therapists to support rehabilitation and discharge planning.

Partime Receptionist

Priory Suttons Manor Hospital
Chipping Ongar, Essex
10.2021 - 09.2023
  • Upheld confidentiality with sensitive information handling procedures.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Maintained an organised reception area for a professional business environment.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained accurate logs of visitor entries for security purposes.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Acted as first point of contact for wide range of personnel.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Embodied company values through friendly and reliable customer service.
  • Assisted with set up of ID card and access permissions following site security practices.
  • Coordinated incoming and outgoing packages and mail to facilitate distribution.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.

Education

A Levels - Psychology, History & Religious Studies

St Edwards Academy

Bachelor of Science with Honours - Psychology

Kingston University

MA Social Work - undefined

London Southbank University

GCSEs - Grade 5+ in Maths, English Language/ Literature

Harris Academy
London, Rainham
06.2012 - 07.2017

Skills

  • Case assessment expertise
  • Interpersonal communication skills
  • Complex caseload management
  • Collaborative advocacy experience
  • Person-centred trauma-informed practices
  • Proficiency in Microsoft Office applications like Word, Excel, basic Ai skills to generate reports, PowerPoint, and Outlook is essential for enhancing productivity and employability in various industries s
  • Calendar scheduling
  • Spreadsheet creation
  • Time management mastery
  • Report creation competency
  • Feedback collection and analysis
  • Business correspondence writing

Languages

Fluent English

REFERENCE

Available upon request

Affiliations

  • Blogging / Writing – a member of a Book clubs, likes reading professional literature , report and creating new communication leaflet for the unit shows continuous learning and attention to detail. Volunteering / Community involvement, teamwork, and people skills. Event planning / organising , multitasking, and coordination. Sports (e.g., football, netball, badminton Yoga / Fitness

Timeline

Student Social Worker

Mildmay Hospital
10.2024 - 04.2025

Student Social Worker

Homestart Barnet
04.2024 - 07.2025

Administrative assistant

Priory Suttons Manor Hospital
10.2023 - 08.2025

Partime Receptionist

Priory Suttons Manor Hospital
10.2021 - 09.2023

GCSEs - Grade 5+ in Maths, English Language/ Literature

Harris Academy
06.2012 - 07.2017

Bachelor of Science with Honours - Psychology

Kingston University

MA Social Work - undefined

London Southbank University

A Levels - Psychology, History & Religious Studies

St Edwards Academy
Malina Abu