Malik Muhammad Amir
Birmingham,West Midlands
Summary
Results-driven team leader with a proven track record in driving revenue growth and executing strategic initiatives. Expertise in aligning workplace culture with organizational mission and values to enhance team performance. Seeking opportunities that recognize and reward hard work and dedication.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Team leader
Mak Halal
Birmingham, West Midlands
10.2025 - Current
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Monitored daily operations whilst reducing operational cost significantly.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Fostered a high-performing environment to drive productivity and quality.
- Improved customer satisfaction through close collaboration with the team.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Monitored employee attendance records for maintaining discipline within the team.
Front of House Team Member
Mr T's
Birmingham, West Midlands
02.2025 - 08.2025
- Collaborated closely with management on promotion strategies, boosting store visibility.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Developed training programs, leading to skill enhancement.
- Provided excellent customer service to enhance business reputation.
- Maintained high standards of food hygiene, securing customer trust.
- Conveyed product information effectively to customers, promoting sales.
- Remained flexible to cover shifts and work overtime as required.
Shift Manager
Good One Pizza
Sialkot, Pakistan
03.2023 - 11.2024
- Resolved customer complaints promptly to maintain high service standards.
- Coordinated with team members for seamless shift transitions.
- Improved team morale through effective communication and feedback practices.
- Optimised shift schedules to improve operational efficiency.
- Streamlined operations by implementing efficient work procedures.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Ensured health and safety measures in line with company regulations.
Education
Master of Business Administration - General Management
Ulster University
Birmingham, United Kingdom 01.2025 -
Bs (honours) - Statistics
University of Gujrat
Pakistan 10.2016 - 09.2020
Skills
- Customer engagement
- Cash handling
- POS Systems
- Communication skills
- Leadership
- Inventory management
Affiliations
- Running
- Cricket
- Movies
Languages
English
Advanced
Urdu
Native
Timeline
Team leader
Mak Halal
10.2025 - Current
Front of House Team Member
Mr T's
02.2025 - 08.2025
Master of Business Administration - General Management
Ulster University
01.2025 -
Shift Manager
Good One Pizza
03.2023 - 11.2024
Bs (honours) - Statistics
University of Gujrat
10.2016 - 09.2020