MALIKA GURUNG
Summary
Energetic and hardworking student eager to learn and develop new customer service and management skills. Offers strong communication and organisation abilities to understand unique challenges and support team. Learns quickly and collaborates well.
Overview
4
4
years of professional experience
Work history
Customer Service Manager
M.M SUPERMERCADO
MONTE GORDO, ALGARVE , FARO
06.2023 - 08.2023
- Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Documented department data and compiled accurate reports.
- Worked closely with finance team to manage sales revenue reporting and accruals.
Waitress
STUBBS RESTAURANT
Kennington, Kent
02.2023 - 06.2023
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Waitress
LE TROPICAL SNACK BAR & CAFE
MONTE GORDO, ALGARVE , FARO
07.2022 - 09.2022
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
Customer Service Assistant
SINGLETON FISH BAR
SINGLETON, ASHFORD , KENT
05.2022 - 09.2022
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Answered customer telephone calls promptly and improved on-hold wait times.
Supervisory Assistant (ERASMUS)
LEAP
Lisbon , Androscoggin
06.2022 - 07.2022
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Built customer retention and satisfaction by delivering top-quality service.
Food Service Assistant
MAYA RESTAURANT
MONTE GORDO, ALGARVE, FARO
06.2019 - 09.2020
- Plated multiple + dishes per shift to chef standards.
- Facilitated special dish requests and dietary requirements, exceeding customer expectations.
- Plated finishing elements such as salads, garnishes and sauces prior to service.
Education
DIPLOMA OF LEVEL 2 - BUSINESS
ASHFORD COLLEGE
Ashford, Kent 10/2021 - 06/2022
DIPLOMA OF LEVEL 2 - ENGINEERING
ASHFORD COLLEGE
Ashford, Kent 09/2022 - 07/2023
T-Levels - ENGINEERING
ASHFORD COLLEGE
Ashford, Kent 09/2023 -
Skills
- Adherence to high customer service standards
- Sales strategies
- Customer Relationship Management Software (CRM)
- Customer service
- Shipping, receiving and warehousing
- Product knowledge
- Effective problem solver
Languages
English
Fluent
Nepali
Native
Portuguese
Native
Hindi
Advanced
Spanish
Elementary
Timeline
Customer Service Manager
M.M SUPERMERCADO
06.2023 - 08.2023
Waitress
STUBBS RESTAURANT
02.2023 - 06.2023
Waitress
LE TROPICAL SNACK BAR & CAFE
07.2022 - 09.2022
Supervisory Assistant (ERASMUS)
LEAP
06.2022 - 07.2022
Customer Service Assistant
SINGLETON FISH BAR
05.2022 - 09.2022
Food Service Assistant
MAYA RESTAURANT
06.2019 - 09.2020
DIPLOMA OF LEVEL 2 - BUSINESS
ASHFORD COLLEGE
10/2021 - 06/2022
DIPLOMA OF LEVEL 2 - ENGINEERING
ASHFORD COLLEGE
09/2022 - 07/2023
T-Levels - ENGINEERING
ASHFORD COLLEGE
09/2023 -
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