Malik Moussi
London,Royaume-Uni
Summary
Specialist in Customer Success and enterprise SaaS solutions with 10+ years of experience across M&A technology, data intelligence and real estate. Experienced in managing strategic Fortune 1000 and advisory clients, leading onboarding, adoption and high-value implementations across EMEA. Strong background in virtual data rooms (SS&C Intralinks, Drooms) and data platforms (Altrata), supporting due diligence, fundraising and complex transactions. Recognised for driving product adoption, client retention and stakeholder alignment across legal, finance and advisory environments. Previously with SS&C Intralinks and now managing enterprise relationships at Altrata. Based in London with full UK working rights.
Overview
21
21
years of professional experience
2018
2018
years of post-secondary education
Work history
Customer Success Manager
Altrata
London
2025.09 - 2026.02
- Managed portfolio of enterprise clients across EMEA using Wealth-X, RelSci, and BoardEx for fundraising and due diligence.
- Led onboarding, implementation, and advanced training sessions for universities and financial institutions.
- Collaborated with Sales, Research, and Product teams to deliver customised data solutions.
- Supported complex use cases including donor intelligence and CRM integrations.
- Drove product adoption and account growth through proactive engagement and usage analysis.
- Mitigated renewal risk while managing stakeholders across multi-department client environments.
Real Estate Project Manager
Self-Employed
Paris
2023.10 - 2025.07
- Financed and sourced residential investment projects, leading refurbishment and resale phases.
- Coordinated with legal, real estate, and construction professionals to ensure timely, budget-compliant delivery.
- Directed interior layout and design choices to optimise value creation and enhance user experience.
Account Manager / Customer Success Manager
Drooms
Paris
2021.09 - 2023.10
- Managed strategic accounts, delivering secure data-room solutions for M&A and real estate transactions.
- Supported clients throughout due diligence and commercial real estate deal cycles.
- Conducted system implementation and platform training, leading onboarding and Q&A sessions for cross-border clients.
- Liaised with technical and legal teams to ensure compliance and efficiency in documentation workflows.
- Enhanced product adoption and client satisfaction through customised consultations.
Customer Success Manager
SS&C Intralinks
London
2019.09 - 2021.08
- Supported Fortune 1000 clients in M&A and real estate projects across EMEA.
- Managed M&A projects to ensure timely and successful outcomes for clients.
- Led implementation of virtual data-rooms, facilitating client onboarding and training.
- Analysed client behaviour using Tableau to enhance engagement and product utilisation.
- Drove strategies to increase platform adoption and improve client satisfaction.
Technical Account Manager
OTA Insight
London
2019.01 - 2019.09
- - Managed strategic accounts, minimised churn, optimised annual recurring revenue and led upselling presentations.
- - Coordinated market segmentation efforts with Product and Marketing teams.
- - Built and nurtured partnerships in hospitality tech at trade events.
Customer Success & Operations Executive
OTA Insight
London
2017.02 - 2019.01
- Implemented new accounts and integrations, supporting API/XML-based systems.
- Led customer training sessions to enhance user proficiency.
- Contributed to feature rollouts, improving overall user experience.
- Maintained internal knowledge base and updated FAQs for reference.
Implementation Manager
SiteMinder
London
2016.07 - 2017.02
- Executed platform implementation and onboarding for hotel clients, ensuring seamless system connectivity.
- Diagnosed issues and enhanced client ROI through targeted training sessions.
- Troubleshot connectivity problems to improve overall client satisfaction.
- Sustained high levels of customer engagement during training sessions.
Sales Executive
SiteMinder
London
2016.02 - 2016.06
- Managed a portfolio of over 2,000 hotel clients in French and Belgian markets.
- Exceeded sales targets through strategic client engagement.
- Developed and executed successful commercial email campaigns.
Investor Services Representative
Georgeson
London
2015.11 - 2016.02
- Facilitated Alcatel/Nokia shareholder offer by translating documents between English and French.
- Collected investor feedback to inform strategic decisions.
- Trained junior team members to enhance overall team performance.
Marketing Assistant
Quacquarelli Symonds
London
2015.10 - 2015.10
- Compiled reports, analysed market trends and facilitated SEO publishing.
Sales Associate
As Nature Intended
London
2014.10 - 2015.09
- Directed logistics, customer service, and in-store coordination.
Event Coordinator
Capsule Show
Paris
2013.01 - 2013.12
Executive Assistant / Office Manager
Shiseido Group (BPI)
Paris
2011.03 - 2013.08
Retail Manager / Visual Merchandiser
Inditex Group (ZARA)
Paris
2005.01 - 2010.12
Education
Revenue Management Course - London
Surrey University
LondonFoundation Degree - Computer Science (Web Technologies)
Birkbeck, University of London
LondonMarketing and Communication - Paris
ISC Business School
ParisSkills
- Project management
- Client communication
- Strategic planning
- Product knowledge
- Team leadership
- Customer service
- Crisis communication
- CRM expertise
- Customer retention
- Data analysis
- Onboarding processes
- Presentation creation
- Account management
- SaaS proficiency
- Customer advocacy
- Personalized engagement
LANGUAGES
French
Native
English - Advanced High
Fluent
German - Novice
Beginner
Timeline
Customer Success Manager
Altrata
2025.09 - 2026.02
Real Estate Project Manager
Self-Employed
2023.10 - 2025.07
Account Manager / Customer Success Manager
Drooms
2021.09 - 2023.10
Customer Success Manager
SS&C Intralinks
2019.09 - 2021.08
Technical Account Manager
OTA Insight
2019.01 - 2019.09
Customer Success & Operations Executive
OTA Insight
2017.02 - 2019.01
Implementation Manager
SiteMinder
2016.07 - 2017.02
Sales Executive
SiteMinder
2016.02 - 2016.06
Investor Services Representative
Georgeson
2015.11 - 2016.02
Marketing Assistant
Quacquarelli Symonds
2015.10 - 2015.10
Sales Associate
As Nature Intended
2014.10 - 2015.09
Event Coordinator
Capsule Show
2013.01 - 2013.12
Executive Assistant / Office Manager
Shiseido Group (BPI)
2011.03 - 2013.08
Retail Manager / Visual Merchandiser
Inditex Group (ZARA)
2005.01 - 2010.12
Foundation Degree - Computer Science (Web Technologies)
Birkbeck, University of London
Marketing and Communication - Paris
ISC Business School
Revenue Management Course - London
Surrey University