FARRUKH J MALIK (MBA,BCom)

• Tracked listing views and likes to offer targeted promotional discounts to interested customers.
• Consistently received positive feedback for fast shipping, competitive pricing, and exceptional customer service.
• Boosted product visibility by promoting listings on social media, utilizing IG reels to increase exposure.

• Manage store operational activities
• In store and delivery driver supervision
• Cash handling and daily banking
• Check and maintain stock level
• Complain handling
• Training new hiring staff.

• Supervise 5 store assistants.
• Running the store operations and order stock as required.
• Monitor over limit customers according to the debtor's report
• Monitoring and coaching of new hiring and help to develop team's capabilities to smash targets.
• Improve team's efficiency and deliver memorable customer service.

• Greet, assist sell to customers.
• Operate till and tacking cash and cards transactions.
• Merchandise and replenish stock as directed.
• Assist with deliveries and stock handling as directed.
• Continually develop an understanding of the company's culture, product, ethical initiatives, other areas of business, and reflect this in everyday performance.
• Keeping track of fuel level in fuel storage tanks.

Achievements

• Achieved sales target continuously three months
• Appreciation for product display
• Strong customer relationship
• Achieved 100% mystery shopper.

• Supervise 12 sales officers
• Responsible for 60 retail and distributed network with help of sales team
• Responsible for sales and collection targets from retail and distribution network in the greater Gujranwala region.
• Provided discretion (with set limits) for retailer discounts for achievement of sales target.
• Extension of retail network within my region and development of new clientele.
• Key account management of institutional clients which include both large construction firms as well as large public enterprises and multinational.
• Support for all trade related promotional activities launched by marketing.
• Coaching and monitoring new hires.
  Achievements
• Grew sales in my network 50%.
• Increased retail outlets by 10%.
• Awarded best Area sales manager in 2009 from among over 8 colleague.
• Awarded 1st runner up best Area sales manager 2010 from among over 8 colleagues.
• Collect PKR 3.1 Million payment cheque from one customer
  Increase premium line product in designated area.

• Responsible for 22 retail networks with the help of sales team.
• Key account management of institutional clients.
• Schools, Multinational companies, as well as big and small construction companies.
• Visit Architects, Engineers, Big Contractors, etc.
• Responsible for sales and collection targets from retail network in Lahore region.
• Support for end users and maintain relationship with customers /retailers, wholesalers, contractors etc.
• Coaching and monitoring of new hires.

Achievements

• Grew sales in my area by 90% in
• Increase retail outlets by 60% in
• Promoted as senior sales promoter in 2006

• Responsible for sales and collection targets in my area.
• Held direct line responsibilities for three area sales agents in Lahore.
• Dealing complaints regarding ice cream products.
• Increase retail network in my area.