Malik Basil Khaldi
West London
Summary
Hospitality professional with experience in concierge and reception roles within a residential apartment building in Mayfair, as well as in fast-paced customer facing environments at Heathrow Airport. Skilled in welcoming guests and visitors, handling enquiries, coordinating and providing support while maintaining a professional and organised front-of-house environment. Known for excellent communication skills, a positive attitude, and a commitment to delivering outstanding customer service while ensuring a positive experience for all guests.
Overview
1
1
Certification
6
6
years of professional experience
Work history
Temporary Concierge
R Living Ltd
London, Mayfair
2025.12 - 2026.04
- Welcomed residents, guests, and visitors, providing a professional first point of contact at the front desk.
- Assisted residents with enquiries, directions, and general requests to ensure a high level of service.
- Managed visitor access and recorded guest entry in line with building procedures.
- Handled deliveries and parcels, ensuring items were received, logged, and distributed to residents efficiently.
- Coordinated with contractors and service providers while ensuring building policies were followed.
- Assisted senior staff with daily operations and resident requests.
Airport security officer
Security Officer, Heathrow
City of London
2023.02 - 2025.10
- Maintained security and compliance by verifying identification, airside passes, and visitor credentials for an average of 500 staff and visitors daily.
- Responded promptly to incidents, alarms, and security concerns while maintaining a calm and professional approach with staff, contractors, and members of the public.
- Completed detailed incident reports and patrol logs while monitoring site activity to identify potential risks.
- Delivered professional customer service while enforcing airport policies and safety procedures in a busy public environment.
- Followed health and safety procedures and emergency response protocols at all times.
Barber
Yaz studio
London
2019.12 - 2022.06
- Welcomed clients and provided a friendly, professional service, ensuring a positive experience throughout each appointment.
- Delivered high levels of customer service in a client-facing environment responding to individual needs and preferences.
- Built strong relationships with regular clients through excellent communication, professionalism, and attentive service, contributing to customer loyalty and repeat business.
- Managed appointments efficiently while maintaining a welcoming and organised environment.
Education
Certificate of Higher Education - Hospitality Management
ESSEC Business School
London 11/2025 - 05/2026
Certificate of Higher Education -
Information Technology
Hammersmith and Fulham 09/2017 - 07/2019
Level 3 -
London School of Barbering
London 09/2019 - 12/2019
GCSE's -
St Augustine's High School
London, Maida Vale 09/2012 - 07/2017
Skills
- Team collaboration
- Interpersonal effectiveness
- Conflict resolution
- Patience and positivity
- Health and safety awareness
- Fluent in multiple languages
- Excellent communication
- Professional appearance
- Time management
- Expert communicator
- Telephone etiquette
- Multitasking proficiency
- Time management efficiency
- Guest relations
- Relationship-building
Certification
- Cybersecurity Awareness - JAN 2025
- Health & Safety - JAN 2025
- Fire Safety Awareness - FEB 2025
- Ramp Safety Awareness - FEB 2025
- ACT (Action Counters Terrorism) - MAY 2025 – JUN 2025
- Manual Handling - JUN 2025
Languages
English
Fluent
Arabic
Advanced
Affiliations
- Gym and fitness
- Football and team sports
- Travelling and experiencing different cultures
- Attending social events
- Music
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Temporary Concierge
R Living Ltd
2025.12 - 2026.04
Airport security officer
Security Officer, Heathrow
2023.02 - 2025.10
Barber
Yaz studio
2019.12 - 2022.06
GCSE's -
St Augustine's High School
09/2012 - 07/2017
Level 3 -
London School of Barbering
09/2019 - 12/2019
Certificate of Higher Education -
Information Technology
09/2017 - 07/2019
Certificate of Higher Education - Hospitality Management
ESSEC Business School
11/2025 - 05/2026