Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

Malica Hunt

Bromley,London

Summary

A highly motivated and client-focused professional with a strong background in Sales, Housing, Customer service, Negotiation and Client management.

Proven ability to handle high-pressure environments, multitask efficiently and deliver exceptional service. Adept at building relationships and understanding client needs, which makes me well-suited for a role within an ambitious company. My career for the last decade in Estate agency has provided me with a wealth of knowledge and transferable skills - team management, client relations, communication, sales - that are invaluable in any industry.

Being a multi-skilled individual with a good sense of humour and a positive outlook on life, enables me to show continuous improvement both personally and professionally.

I deem myself to be a confident team player who works well under pressure to deadlines. I have the passion to showcase my creativity whilst ensuring outstanding customer service which compliments a dynamic role.

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Work History

Maintenance Coordinator (Fixed Term Contract)

London & Quadrant
London, United Kingdom
01.2025 - Current
  • Raise work orders on behalf of residents where necessary.
  • Assist with the planning and scheduling of repairs.
  • Handled high-volume outbound calling to residents, averaging over 50 calls per day to ensure access and prevent missed appointments.
  • Work collaboratively and maintain a good relationship with key stakeholders and partners to the Direct Maintenance team.
  • Coordinate with colleagues across multiple departments to drive efficient case resolution in alignment with service level agreements.
  • Document all maintenance activities for future reference and transparency.
  • Liaise with external contractors for specialised repairs.
  • Process high volumes of invoices from contractors to enable payment to be made.
  • Managed customer complaints in accordance with the London & Quadrant complaints process and Housing Ombudsman guidance.


Sales Assistant Manager

Kinleigh Folkard & Hayward Estate Agents
04.2019 - 12.2024
  • Arrange and conduct property viewings.
  • Negotiate offers on behalf of clients.
  • Ascertain the requirements of potential clients.
  • Provide clients with the latest information on the property market.
  • Keep abreast of property legislation.
  • Conduct market appraisals.
  • Organise team call-out sessions.
  • Motivate and manage the Sales team to exceed their targets.
  • Work closely with the Branch Manager, and Sales Director.
  • Propose fresh ideas for generating new business opportunities.
  • Liaise with solicitors to progress sales transactions to completion.
  • Conduct team meetings.
  • Build a rapport with clients.
  • Update marketing material on a weekly basis, and prepare property market reports to identify market trends.

Sales Negotiator

Kinleigh Folkard & Hayward Estate Agents
08.2016 - 04.2019
  • Conduct viewings, and property valuations.
  • Participate in call-out sessions.
  • Negotiating offers on behalf of clients.
  • Prospecting and canvassing for new business.
  • Refer clients to our in-house solicitors, surveyors, and mortgage advisers.
  • Progress sales transactions to completion.

Sales Negotiator

Robinson Jackson Estate Agents
06.2015 - 08.2016
  • Register new potential buyers
  • Arrange and conduct viewing appointments
  • Provide vendors with feedback from potential buyers.
  • Weekly updates of the property marketing material.
  • Consistently prospecting for new clients and business opportunities.
  • Engaging with applicants to build a rapport throughout their property search.
  • Negotiate with buyers and vendors to secure the best outcome for both parties.
  • Secure business for market appraisals, and mortgage appointments.
  • Take part in call-out sessions with the team.
  • General administrative duties.

Customer Services, Resources and Regeneration Casework Assistant

London Borough of Lewisham
09.2013 - 06.2015
  • Manage the Team’s outlook inbox and deal with all incoming enquiries and complaints from residents, Liaise directly with residents and external organisations to find resolutions, Carry out home/site visits as part of the investigative work of a complaint, Maintain customer records on the Lewisham Council’s database, Monitor casework performance statistics, Correspond with legal and elected representatives, Keep abreast of relevant Housing laws and policies

Customer Service Apprentice

London Borough of Lewisham
10.2011 - 09.2013
  • Provide administrative support to the team.
  • Keep a record of complaints on our database.
  • Ensure that complaint resolutions are followed through promptly.
  • Handled customer complaints with a focus on resolution and relationship building.
  • Maintained professional telephone etiquette to ensure client comfort.
  • Assisted colleagues, improving overall team performance.
  • Resolved customer queries for increased satisfaction.
  • Managed high-pressure situations calmly, ensuring minimal disruption to service levels.
  • Demonstrated patience whilst dealing with challenging customers, maintaining professionalism at all times.

London Olympics and Paralympics Games Maker

Knights & Sons Security Ltd
07.2012 - 09.2012
  • Assist spectators, using excellent customer service.
  • Organise stewards into their correct working areas.
  • Ensure the safety of all spectators.
  • Carry out all necessary health and safety checks.

Retail Sales Assistant

Peacocks LTD
12.2010 - 01.2011
  • Greet customers.
  • Monitor and update the sales display areas.
  • Deal with customer queries, promote new in-store offers available.
  • Assisted customers in product selection for increased sales.
  • Managed inventory with regular stock checks to maintain optimal levels.
  • Accomplished store cleanliness by routinely tidying displays and shelves.

Education

NVQ Level 3 - Beauty Therapy

London College of Beauty Therapy
London
10.2009 - 09.2010

NVQ Level 2 - Beauty Therapy

London College of Beauty Therapy
London
10.2010 - 09.2011

GCSEs - Secondary School

Northbrook C of E Secondary School
London
09.2004 - 09.2009

Skills

  • Proven ability to negotiate favourable terms and agreements, leveraging strong persuasion and communication skills
  • Expertise in building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded
  • Excellent verbal and written communication skills, with the ability to convey professional advice and information clearly, and effectively
  • Commitment to delivering exceptional customer service, with a focus on client satisfaction and retention
  • Highly organised with the ability to work towards deadlines, manage multiple tasks, and prioritise efficiently
  • Strong problem-solving skills, able to address and resolve client issues promptly and effectively
  • Competent with a thorough knowledge of Microsoft Word, Excel, PowerPoint, Publisher, SharePoint, and Outlook
  • Self-motivated with strong leadership skills, and an overall great team player

Custom

References are available upon request.

References

References available upon request.

Timeline

Maintenance Coordinator (Fixed Term Contract)

London & Quadrant
01.2025 - Current

Sales Assistant Manager

Kinleigh Folkard & Hayward Estate Agents
04.2019 - 12.2024

Sales Negotiator

Kinleigh Folkard & Hayward Estate Agents
08.2016 - 04.2019

Sales Negotiator

Robinson Jackson Estate Agents
06.2015 - 08.2016

Customer Services, Resources and Regeneration Casework Assistant

London Borough of Lewisham
09.2013 - 06.2015

London Olympics and Paralympics Games Maker

Knights & Sons Security Ltd
07.2012 - 09.2012

Customer Service Apprentice

London Borough of Lewisham
10.2011 - 09.2013

Retail Sales Assistant

Peacocks LTD
12.2010 - 01.2011

NVQ Level 2 - Beauty Therapy

London College of Beauty Therapy
10.2010 - 09.2011

NVQ Level 3 - Beauty Therapy

London College of Beauty Therapy
10.2009 - 09.2010

GCSEs - Secondary School

Northbrook C of E Secondary School
09.2004 - 09.2009

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Malica Hunt