- Volunteering, chess, and sports
Malica Ali
Birmingham ,West Midlands
Summary
A motivated team player driven by a willingness to learn, with experience working in a team through coordinating a charity event. Delegated project planning tasks based on individual abilities, communicated tasks effectively and monitored deadlines using a Microsoft Excel Gantt chart, helping raise £100 for the children’s hospital and receiving positive feedback. Eager to develop my skills through professional experience opportunities.
Overview
4
4
years of professional experience
Work History
Student Representative
University College Birmingham
09.2025 - 05.2026
- Utilised verbal communication to assist students with completing financial aid documentation, adapting my tone and pace to communicate clearly, enabling students to complete requirements confidently.
- Demonstrated written communication by clearly conveying students’ concerns, emotions and urgency regarding staff and break issues, influencing staff to recognise the matter as a meeting discussion.
- Applied awareness of Microsoft Office, including Word, Excel, and Outlook, by sending and receiving emails via Outlook, creating surveys on Excel, and drafting notes on Word.
Telephone and Administration Volunteer
British Heart Foundation
10.2023 - 11.2023
- Showcased attention to detail by managing sensitive customer records, accurately verifying and filing information, complying with the Data Protection Act, allowing efficient order tracking, and reducing errors.
- Organised customer records using physical bookkeeping systems, accurately maintaining clear and accessible files, enabling management to retrieve information efficiently and saving valuable time.
- Demonstrated willingness to learn by proactively requesting opportunities to handle customer calls, successfully managing my first call and developing professional protocols, including transferring enquiries.
Event Coordinator
South and City College
09.2022 - 02.2023
- Demonstrated strong time management by prioritising workloads and creating an Excel Gantt chart to track project tasks, meeting every deadline throughout the five-month project timeline.
- Collaborated with the team to execute this event by delegating roles based on individual strengths, monitoring deadlines and providing support, resulting in a smoothly delivered event and positive feedback.
- Showcased strong analytical skills by completing risk assessments, identifying potential health and safety risks and developing contingency plans, resulting in a successful event with no reported incidents.
Education
Business Management BSc (Hons)
University College Birmingham
Birmingham01-2025
Level 3 Business Extended National Diploma
South and City College Birmingham
Birmingham01-2024
Level 2 Functional Skills Maths
South and City College Birmingham
Birmingham01-2022
GCSEs -
Erdington Academy
Birmingham2021
Skills
- Teamwork and Collaboration
- Digital Literacy
- Verbal and Written Communication
- Organisation
- Curiosity and Willingness to Learn
- Attention to Detail
Interests
Timeline
Student Representative
University College Birmingham
09.2025 - 05.2026
Telephone and Administration Volunteer
British Heart Foundation
10.2023 - 11.2023
Event Coordinator
South and City College
09.2022 - 02.2023
Business Management BSc (Hons)
University College Birmingham
Level 3 Business Extended National Diploma
South and City College Birmingham
Level 2 Functional Skills Maths
South and City College Birmingham
GCSEs -
Erdington Academy