Malia Koski
Oxford ,Surrey
Summary
Offering strong interpersonal skills and customer-focused approach. Knowledgeable about basic sales techniques, communication, and teamwork. Enthusiastic about learning and contributing to team environment. Friendly and approachable with natural ability to connect with customers and provide exceptional service. Demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable shopping experiences. Ready to use and develop skills as an experimental designer.
Overview
3
3
years of professional experience
Work History
Retail sales associate
Next
Reading, Reading
05.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Boosted store reputation with excellent customer service skills.
- Managed stock levels for optimal store performance.
- Dealt with returns, ensuring customer satisfaction.
- Assisted in visual merchandising, improving shop floor appeal.
- Handled cash transactions accurately, maintaining financial integrity.
- Collaborated with team members for efficient store operations.
- Upheld company policies whilst interacting with customers and colleagues.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Personal shopper
Tesco Superstore
sandhurst, Surrey
09.2021 - 01.2022
- Enhanced customer satisfaction by providing personalised shopping services.
- Assisted clients with wardrobe updates for improved personal style.
- Sourced unique fashion items to meet individual client preferences.
- Delivered excellent customer service, ensuring repeat business.
- Responded to enquiries and resolved complaints and issues.
- Adhered to company policies and specific customer instructions.
- Quality-checked items for adherence to client specifications.
Parking attendant
Copas
Henley , Oxfordshire
06.2021 - 07.2021
- Enhanced customer satisfaction by providing clear directions and assistance.
- Maintained clean and tidy parking areas, promoting a positive image.
- Monitored car park for suspicious behaviour, ensuring safety of all users.
- Resolved disputes with customers calmly and professionally.
- Supported colleagues during busy periods; improved teamwork within staff members.
- Inspected condition of car park regularly; identified potential hazards early on.
- Delivered first-class customer service whilst maintaining security and cleanliness of the car park premises.
Education
A-Levels - Digital Media
Farnborough Sixth Form College
Farnborough, Hampshire 09/2021 - 06/2023
Skills
- Customer Service
- Product expertise
- Confident communicator
- Sales techniques
- Merchandising
- Visual merchandising
- Promotions
- Outstanding customer service
- Outgoing and enthusiastic
- Superb time management
- Computer literate
- Client relationship building
- Cleanliness standards
- Empathetic listening
Affiliations
- Baking
- Painting
- Cinephile
Timeline
Retail sales associate
Next
05.2023 - Current
Personal shopper
Tesco Superstore
09.2021 - 01.2022
Parking attendant
Copas
06.2021 - 07.2021
A-Levels - Digital Media
Farnborough Sixth Form College
09/2021 - 06/2023
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