Mali Deakin-Smith
Bristol
Summary
Experienced operations and workforce planning professional with a strong background in resource management, capacity planning, and operational optimisation. Skilled in developing and implementing workforce strategies that align resources with organisational goals, improve productivity, and drive operational efficiency.
Proven expertise in analysing workforce data to inform strategic planning, optimise headcount, and enhance resource allocation across complex, high-volume environments. Adept at identifying inefficiencies, re-engineering processes, and implementing solutions that improve performance, reduce costs, and mitigate risk.
Strong stakeholder engagement skills with experience managing vendor relationships, ensuring contractor compliance, and supporting cross-functional collaboration to deliver business outcomes. Analytical and solutions-oriented, with a track record of turning data into actionable insights that enhance workforce effectiveness and operational performance.
Overview
9
9
years of professional experience
Work history
Operations Consultant - EMEA
Accelalpha (formerly Frontera)
11.2022 - 07.2025
- Lead responsibility for EMEA utilisation forecasting, reporting, and analysis; provide detailed workforce and utilisation insights directly to the Delivery Director and CEO.
- Oversee and manage resource planning across EMEA, achieving an increase in utilisation across 5 EMEA practices.
- Collaborate with Project Managers to reconcile budget vs. actuals and support accurate forecasting.
- Lead forecasting and workforce planning meetings with Sales, Delivery, and Project teams.
- Manage invoicing and billing for UK and US projects.
- Oversee compliance and onboarding for contractors, acting as point of contact for suppliers.
- Lead a small offshore team (2 staff) for operational support.
- Streamlined operational procedures for increased efficiency.
- Ensured compliance with company policies through rigorous audit processes.
- Prepared comprehensive reports, providing insights into operational performance.
- Played a key role in strategic decision making, influencing company direction.
- Trained junior staff, nurturing a culture of continuous learning and development.
- Analysed historical trends to forecast future business needs.
- Facilitated cross-functional team communication, fostering collaborative environment.
- Contributed to cost reduction through efficient resource allocation.
- Implemented process improvements to reduce operational costs.
- Used analytical tools to forecast operational needs and resource requirements.
- Executed root cause analysis to address operational inefficiencies and bottlenecks.
- Observed systems and staff operations throughout organisation, compiling current and accurate information.
Talent Acquisition Consultant
Netcompany
08.2021 - 11.2022
- Led recruitment for technical roles in a fast-paced consultancy environment.
- Managed high-volume pipelines and advised on hiring strategies.
- Oversaw end-to-end recruitment processes.
- Reported key recruitment metrics to leadership.
Talent Acquisition Partner (FTC)
SSCL
09.2020 - 08.2021
- Managed recruitment operations for public sector projects including DWP work coach hiring.
- Superuser for ATS (Oleeo) managing workloads for 60+ recruiters.
- Provided recruitment process insights and reporting to leadership.
Internal Recruiter
Yell
03.2020 - 06.2020
- Managed recruitment for Sales & Corporate functions.
- Supported process improvements and restructuring during COVID-19.
Account Manager / Delivery Consultant
GCS Recruitment
10.2018 - 03.2020
- Delivered MSP accounts across multiple sectors.
- Managed offshore delivery teams and produced key reports.
Technology Delivery Consultant
Stott & May Professional Search
11.2017 - 09.2018
- Managed recruitment delivery for technology clients.
- Implemented recruitment best practices.
Front-End / JavaScript Consultant (Tech)
Avanti Recruitment
01.2017 - 11.2017
- Built talent pipelines for front-end roles.
- Developed new business opportunities.
Education
Diploma - BTEC Creative Media
AS Level - Photography
GCSEs - undefined
Skills
- Workforce & Resource Planning
- Operations Management
- Stakeholder Engagement & Management
- Process Improvement & Operational Excellence
- ATS / CRM Systems (Oleeo, Workday, Bullhorn, bespoke systems)
- Project & Programme Resourcing
- Data & Reporting (Workforce Analytics)
- Vendor Management
- Compliance & Risk Management
- Utilisation forecasting
- Budget reconciliation
- Data analysis
- Stakeholder collaboration
Timeline
Operations Consultant - EMEA
Accelalpha (formerly Frontera)
11.2022 - 07.2025
Talent Acquisition Consultant
Netcompany
08.2021 - 11.2022
Talent Acquisition Partner (FTC)
SSCL
09.2020 - 08.2021
Internal Recruiter
Yell
03.2020 - 06.2020
Account Manager / Delivery Consultant
GCS Recruitment
10.2018 - 03.2020
Technology Delivery Consultant
Stott & May Professional Search
11.2017 - 09.2018
Front-End / JavaScript Consultant (Tech)
Avanti Recruitment
01.2017 - 11.2017
AS Level - Photography
GCSEs - undefined
Diploma - BTEC Creative Media
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