Malgorzata Stepinska
Bedford,Bedfordshire
Summary
Proficient administrator experienced in supporting operational needs across sales and inventory management. Manages daily administrative tasks, ensures accuracy in documentation, and implements process improvements for efficiency. Demonstrates adaptability and initiative in a dynamic work environment.
Overview
13
13
years of professional experience
Work History
Operational Account Administrator
British Car Auctions
Bedford
01.2023 - Current
- Managed the invoicing process for car sales.
- Updating the service history for vehicles before sale.
- Ensuring all vehicles are ready and fully processed before sale.
- Sending pre-sale and post-sale reports to vendors.
- Promoted a positive image of the company through courteous interaction with visitors, clients, and staff.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from vendors.
- Responded to customers' questions politely on phone customer satisfaction.
- Used Microsoft Office to track information, update records and write correspondence.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with vendors to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Inventory Controller
British Car Auctions
Bedford
10.2021 - 01.2023
- Managed invoicing processes for repairs, transport, and additional charges to ensure accuracy.
- Ensured all vehicle listings were complete and correctly presented to maximise visibility.
- Communicating with other teams to ensure all vehicles are fully processed in time.
- Informing vendors regarding all vehicle issues: small repairs, missing MOT, prices of repairs, etc.
- Provided clear instructions to vendors on how to list their vehicles for sale effectively.
- Checked all sales documentation for correctness to prevent issues during transactions.
- Resolved complaints through calm communication and effective problem solving.
- Achieved service time and quality targets.
- Assisted in training new team members on company procedures and best practices.
- Managing incoming calls in a good manner.
Pre sale administrator
British Car Auctions
Bedford
09.2018 - 10.2021
- Managed client correspondence and tracked orders to ensure timely communication and fulfilment.
- Performed document audits before sales to ensure all necessary information was included.
- Entered documents into the electronic filing system to ensure accurate record keeping.
- Filed documents systematically in designated locations to maintain organisation.
- Streamlined office operations by implementing procedural and policy improvements for enhanced workflow.
Sales Team Leader
Orange
Bialystok
03.2013 - 05.2015
- Recruited and trained high-achieving sales teams, aiding company success against profit goals.
- Delivered comprehensive training sessions on product knowledge and sales techniques to new team members.
- Improved team telemarketing skills by introducing and teaching modern sales techniques, encouraging positive engagement with customers and increasing sales.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Created and implemented monthly KPI targets, enhancing team motivation and focus on achieving goals.
- Monitored sales leads and conversions, motivating teams to sustain business growth.
- Conducted regular performance reviews, providing constructive feedback and personal development plans.
- Prepared detailed sales reports for senior management, showcasing key achievements and identifying improvement areas.
- Resolved customer complaints swiftly, turning dissatisfied buyers into loyal customers.
- Coordinated training sessions to ensure team members developed professionally.
- Maintained up-to-date knowledge of industry trends, competitor activities, and new product launches.
- Kept up to date with industry trends and relevant news to drive sales and increase business.
- Updated detailed business and sales records accurately and promptly for reliable reference.
Skills
- Invoicing accuracy
- Customer relationship management
- Document management
- Data analysis
- Microsoft Excel
- Inventory management
- Report preparation
- Vendor communication
- Team collaboration
- Problem solving
- Time management
- Customer service skills
- Self-Motivated initiative
- Microsoft Office
- Staff training and development
- Multitasking proficiency
- Self motivated
- Sales reporting
- Assertive negotiation
- Wholesale marketing
Languages
Polish
First Language
Interests
- Self development
- News regarding sales methods
- Animals
- Psychology
Timeline
Operational Account Administrator
British Car Auctions
01.2023 - Current
Inventory Controller
British Car Auctions
10.2021 - 01.2023
Pre sale administrator
British Car Auctions
09.2018 - 10.2021
Sales Team Leader
Orange
03.2013 - 05.2015