Malgorzata Radziszewska
Sleaford,Lincolnshire
Summary
I am 41 years old accomplished professional with expertise in leadership, operations management, and project budgeting. Proven ability in food preparation and safety, alongside skilled negotiation and recruitment. Demonstrated success in enhancing organizational efficiency and driving team performance. Strong interpersonal communication skills contribute to achieving organizational goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work history
Manager
Tablez cafe bistro
Sleaford, Lincolnshire
05.2024 - 06.2025
- Delivered high-quality products to increase customer satisfaction.
- Coordinated cross-departmental collaboration for improved workflow.
- Maintained inventory control, reduced stock shortages.
- Piloted change management initiatives successfully improving organisational adaptability.
Customer advisor
Moore & Scrupps Jewellers
Sleaford, Lincolnshire
07.2022 - 05.2024
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Resolved customer complaints effectively, maintaining brand reputation.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Delivered personalised service to each client, fostering trust and loyalty.
General Manager
Watergate Yard
Sleaford, Lincolnshire
09.2021 - 05.2022
- Recruited top-performing candidates to build staff retention and team performance.
- Delivered business strategy to drive revenue and operational efficiencies.
- Tracked KPIs to drive profitability and target delivery.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Reduced payroll costs with careful resource allocation and scheduling.
- Managed all merchandising, replenishment and inventory decisions to drive growth.
Restaurant General Manager
Eden Wine Bar
Grantham, Lincolnshire
08.2019 - 02.2021
- Ensured a safe environment for restaurant staff and guests by establishing and enforcing sanitation standards and procedures, conducting daily inspections to verify adherence.
- Liaised with Head Chef to launch new seasonal menu that received 100% excellent reviews.
- Surveyed people in the local community to assess restaurant demand and implemented marketing strategies that led to 30% increase in repeat business by local guests.
- Provided weekly staff training, effectively utilising cross-training methods to maintain the highest levels of productivity.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Manager
Loungers Ltd
Grantham, Lincolnshire
03.2018 - 08.2019
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Analysed data and identified opportunities to minimise operating costs.
- Consistently exceeded productivity targets by monitoring and improving individual and team performance.
- Analysed sales to identify top-performing products.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Reduced staff turnover by building positive company culture.
Sales Assistant
Wickes
Grantham, Lincolnshire
09.2017 - 02.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Worked energetically to maintain efficient operations during peak trading hours.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Hospitality Manager
Kitchen and Coffee
Grantham, Lincolnshire
04.2016 - 03.2017
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
- Met health and safety guidelines to maintain compliant working environments.
- Led team of 16+ to deliver top-quality service and achieve company targets.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Coached restaurant team to drive profits and maximise covers.
- Stored cash floats and delivered secure banking procedures.
Cafe Manager
Select Service Partner Ltd
Grantham, Lincolnshire
01.2008 - 04.2014
- Promoted from Customer Assistant to Cafe Manager within 2 years.
- Recruited and trained numerous staff over 6 years period.
- Maintained first-class cafe cleanliness and food safety procedures through Risk Assessments and HACCAP procedures.
- Liaised with suppliers to build and maintain excellent working relationships.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Reduced labour costs by required amount while maintaining excellent service and profit levels.
Education
NVQ Level 2 - Team Leading
Grantham06.2009
NVQ Level 2 - Hospitality
External Hospitality Training
Grantham, Lincolnshire06.2009
Personal License for sale and supply of alcohol
BIIAB Licensing
01.2009
Senior Barista
Ritazza Coffee
Manchester03.2008
Food Safety Level2
CIEH
City of London03.2008
Skills
- Goal Attainment
- Leadership and team building
- Operations management
- Project budgeting
- Food preparation and safety
- Skilled negotiator
- Recruiting and hiring
- Organised and efficient
- Effective leader
- Exceptional interpersonal communication
Languages
Polish
Native language
English
Master or proficient
C2
Polish
Native
German
Intermediate
Timeline
Manager
Tablez cafe bistro
05.2024 - 06.2025
Customer advisor
Moore & Scrupps Jewellers
07.2022 - 05.2024
General Manager
Watergate Yard
09.2021 - 05.2022
Restaurant General Manager
Eden Wine Bar
08.2019 - 02.2021
Manager
Loungers Ltd
03.2018 - 08.2019
Sales Assistant
Wickes
09.2017 - 02.2018
Hospitality Manager
Kitchen and Coffee
04.2016 - 03.2017
Cafe Manager
Select Service Partner Ltd
01.2008 - 04.2014
NVQ Level 2 - Team Leading
NVQ Level 2 - Hospitality
External Hospitality Training
Personal License for sale and supply of alcohol
BIIAB Licensing
Senior Barista
Ritazza Coffee
Food Safety Level2
CIEH
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