Malgorzata Paicz
London,England
Summary
Dynamic professional with expertise in customer service and relationship management, complemented by skills in market research analysis and creative merchandising. Demonstrates proficiency in sales conversion strategies and brand visibility enhancement, contributing to improved business outcomes. Adept at answering, data entry, faxing, filing, and printing tasks with a focus on efficiency and accuracy. Career goals include leveraging analytical skills to drive strategic growth within a forward-thinking organisation.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work history
Sales ambassador
Coty (GUCCI, BURBERRY) Harrods, Knightsbridge.
London
09.2024 - Current
- Demonstrated product features for improved sales conversion rate.
- Promoted new products through creative merchandising strategies.
- Attended industry conferences for staying updated on latest trends and competitor activities.
- Delivered high-quality customer service, resulting in repeat business.
- Established effective communication channels with team members to streamline operations.
- Conducted market research to understand consumer behaviour and preferences.
- Enhanced brand visibility by arranging product displays strategically in retail stores.
- Fostered strong relationships with customers to enhance company reputation.
- Organised displays to promote inventory and encourage customer purchases.
- Helped customers obtain specialised help for refunds and exchanges.
- Carried out active selling from initial customer greeting.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Built rapport with new and existing customers to boost client retention.
- Demonstrated product usage and features to customers.
Sales Assistant
Massimo Dutti
Bromley
09.2021 - 08.2024
- Providing quality productive service at all times for customers
- Very attentive, promoting and merchandise
- High standard and presentive service given at all times for customers.
- Replenishing stock items and supporting management on day to day tasks.
- Assisting our customers to select there items and holding accountability for the department.
- Ensuring customers to have a high class shopping experience by following correct POS items and company policies
Team Member
Co-op Group
London
06.2020 - 09.2021
- Providing customers with their needs assisting them with day to day needs when buying products.
- Promoting the company's products with proper the product knowledge.
- Counting stock and being responsible of handling the high end goods.
- Providing reports to the store manager regarding missing items and stock clearances
- High standard experience given to customers at all times.
Sales Assistant
Godiva Chocolatier, Inc Harrods
Knightsbridge
08.2018 - 03.2020
- Providing customers great and quality customer service and serving customers.
- High standard experience given to customers at all times.
- Describing about products and nutrient facts and serving customers customers.
- Knowledge of ethics of serving customers
Sales Assistant
Geox Shop
07.2016 - 07.2019
- Providing customers with their needs assisting them with day to day needs when buying products.
- Promoting the company's products with proper the product knowledge.
- Counting stock and being responsible of handling the high end goods.
- Providing reports to the store manager regarding missing items and stock clearances
- Support and coach new starters to have a smooth way of working and introducing the company's ethics.
- Working as a team player to make sure that the company's key sales targets have been met.
Bar Staff
Aldgate Coffee House
London
11.2014 - 04.2015
- Achievements and responsibilities:
- Duties included serving customers in a pleasant and courteous manner
- Food and drink preparation
- Operating the till
- Managing cash register
- Keeping the place clean and tidy
Hotel receptionist
PPHU GREGOR S.A
07.2010 - 12.2014
- Achievements and responsibilities:
- Customer Service
- Checking the guest in and out
- Managing customer enquiries
Education
Bachelor of Tourism - Tourism
University of Gdansk
10.2007 - 06.2012
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College of Economics
01.2002 - 01.2006
Skills
- ANSWERING (1 year)
- DATA ENTRY (Less than 1 year)
- FAXING (Less than 1 year)
- FILING (Less than 1 year)
- PRINTING (Less than 1 year)
- Customer Service
- Customer relationship management
- Market research analysis
- Creative merchandising
- Sales conversion strategies
- Brand visibility enhancement
Additional information
- Key Skills
- Filing and retrieving information and documents
- Data entry and Typing letters
- Managing diaries and booking travel
- Maintaining office equipment
- Answering the phone calls and providing switchboard cover
- Costumers service
- Printing, faxing, Scanning and making diary report
- Looking after the store and providing responsible work ethics for the company.
- Being a role model for the staff and being a key team work player.
Timeline
Sales ambassador
Coty (GUCCI, BURBERRY) Harrods, Knightsbridge.
09.2024 - Current
Sales Assistant
Massimo Dutti
09.2021 - 08.2024
Team Member
Co-op Group
06.2020 - 09.2021
Sales Assistant
Godiva Chocolatier, Inc Harrods
08.2018 - 03.2020
Sales Assistant
Geox Shop
07.2016 - 07.2019
Bar Staff
Aldgate Coffee House
11.2014 - 04.2015
Hotel receptionist
PPHU GREGOR S.A
07.2010 - 12.2014
Bachelor of Tourism - Tourism
University of Gdansk
10.2007 - 06.2012
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College of Economics
01.2002 - 01.2006