Malgorzata Miszewska

I am taking care of key customer account. Our Client sells products from Krimpterm/Beal UK warehouses mainly through their website, redirecting all orders through our fulfillment system. My main duties are:

• Monitoring day-to-day order processing, making sure all orders are processed according to Client's standards.
• Solving incoming complains and claims, including analysing issue, log-in all quality issues as NCR reports, following procedures depends from nature of claim/complaint, contacting customer about cases' progress, contacting suppliers and relevant teams related to ongoing issue/claim, arranging, monitoring and crediting/exchanging returns, from/to both customers and suppliers.
• Preparing and sending product samples.
• Full support to Customer's sales team via phone/email/Slack.
• Preparing customs and dangerous goods multimodal forms for international deliveries.
• Monitoring stock levels, processing B2B orders between Krimpterm and Beal, booking stock and allocating it to orders; booking incoming invoices in system.
• Contacting suppliers to collect relevant quality control documents (products datasheets, technical sheets, certificates etc.) and merging relevant data into company's datasheets, preparing files in Adobe Express and distributing them to customers, sales teams, webmasters etc.
• Correcting B2B invoices' discrepancies according to reports from Client's accounting team.
• Preparing box labels database for Client's Amazon UK/Germany/USA warehouses' orders, basing on delivered records.
• Adjusting Customer's prices in system according to updated price lists.

• Packing and labelling stock according to Customer's' guidelines.
• Taking care of biggest customer account (since February 2021), fulfilling orders from four different channels (website, Amazon, E-bay, B&Q).
• Communicating with Customer's sales team.
• Printing/editing orders.
• Picking, packing,dispatching high-volume orders, consistently exceeding warehouse performance targets (up to 100 orders per day).
• Maintaining clean, safe and orderly warehouse space.
• Improving warehouse efficiency by maintaining orderly stock locations.
• Reporting issues/damages to senior warehouse staff, enabling effective resolutions.
• Dealing with Customers' returns.
• Inspecting inventory to identify damaged or missing items.
• Managing small team of pickers.
• Running stock checks.
• Understanding and compiling with safety, quality and production standards.

• Preparing and moving stock to Fulfilment according to stock sheets for over 10 big UK retail chains.
• Verifying quantities and quality of stock.
• Liaising with Manager regarding shortages of stock and completion of all jobs.
• Recording required information for stock sheets.
• Following work orders, carrying out tasks to exact specifications.
• Working quickly and accurately with tight deadlines.
• Training new staff.
• Maintaing clean, tidy working environments, upholding warehouse hygiene and safety standards.
• Usingmanual handling techniques to lift and move heavy boxes.
• Maintaing exceptional accuracy in warehouse data management for consistent quality standards.
• Conducting stock checks as required to support Quality Control.
• Adhering to risk management practices in warehouse environment.

Working mostly for Kolorcraft Finishing Department. After 6 weeks I was offered the permanent position within Company.

• Operating cash registers with proficiency during high-volume shopping times, and providing friendly customer service.
• Stock control.
• Processing sales, exchange and refund transactions efficiently to reduce customer waiting time.
• Premises preparation (customer service/front house)
• Following merchanding guidelines for the brand.

• Creating ads and designs for printing and web for multiple customers.
• Conceptual brainstorming expertise.
• Employed design fundamentals when selecting typography, colour and layout.
• Managing multiple projects simultaneously, ensuring timely delivery of all tasks.
• Creating corporate branding, designing cohesive looks from logos to letterheads.
• Liaising with third party printers to arrange standard and bespoke print work.
• Delivering client projects on time, within budget and to strict deadlines.

• Issuing internal invoices according to documentations received from +20 Brokers, all in English.
• Organising filing systems and maintained records and documentation in alignment with company policies and data security protocols.
• Checking endorsements and closings to insurance policies.
• Updating customers and brokers accounts data.
• Verifying financial documents.
• Taking care of marketing and sponsorship issues.
• Meetings and delegations' planning.
• Analyzing delivered database's records and creating periodical reports for future prognosis for division.
• Managing high volumes of correspondence.
• Providing expert clerical support to over 6 underwriters and management by handling wide range of routine and special requirements.
• Managing costs and billing, resolving financial discrepancies effectively through organisational management of account information.
• Tracking and recording team expenses to maintain accurate, current and compliant financial records.
• Maintaing high standards of accuracy and quality in data entry and recordkeeping.
• Accurately executing secretarial tasks, maintaining smooth administrative operations.
• Utilising Microsoft Excel to manage spreadsheets to deliver specialised reports on company metrics.
• Monitoring and proactively replenishing office supply inventory for seamless operations.

• Providing fast checkout service with high levels of customer care and transaction speed.
• Maintaining sales floor stock levels through consistent monitoring and regular replenishments.
• Offering advice on product selection for enhanced levels of support and service.
• Performing daily opening and closing functions and inventory management.
• Operating till systems smoothly, streamlining check-out process for customers.
• Handling cash and card payments with accuracy.
• Carrying out regular quality checks to ensure displayed products were in good, saleable condition.
• Handling requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Recording and processing customer data accurately.
• Managing high-pressure situations with ease, ensuring customer satisfaction during peak hours.

• Handling various day-to-day admin responsibilities to maintain smooth workflow for 2 Deans.
• Responding to over 50 queries over the phone/e-mail/mail/in person, facilitating positive communication for enhanced business processes.
• Collaborating with other departments and institutions on special projects.
• Evaluating and assisting in developing office policies and procedures to improve quality of customer service.
• Maintaing accurate and up-to-date databases containing confidential information.
• Organising professional calendars, supplying timely reminders of upcoming meetings and events.
• Typing documents, updating websites and compiling information for meetings with exceptional speed.
• Issuing student's documents, diplomas and supplements, accordingly to procedures and law.
• Being in charge of final exams, from organising schedule with academic staff to preparing rooms and ordering catering services.