Malgorzata Makarewicz
Trainee Manager
Manchester
Summary
Energetic Trainee Manager with knack for driving team performance and improving operational processes. Boosted team morale and streamlined workflows, resulting in higher productivity and job satisfaction. Committed to fostering collaborative environment and leading by example.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Trainee manager
Royal Mail
Manchester CDO/ Prestwich DO
08.2024 - Current
- Maintained quality standards within the organisation by enforcing strict compliance measures,.
- Resolved customer complaints efficiently to maintain brand reputation.
- Fostered a positive work environment, leading to increased employee satisfaction.
- Assisted in recruiting process to ensure selection of highly skilled individuals.
- Delegated tasks effectively amongst team members which streamlined workflow processes.
- Participated in budget planning exercises to optimise resource allocation,.
- Implemented health and safety guidelines; ensured a safe workplace for all employees.
- Conducted regular performance reviews with actionable feedback to improve employee performance.
Post person
Royal Mail
Manchester CDO
02.2018 - 08.2024
- Assisted customers with queries, providing solutions promptly.
- Ensured timely delivery by sorting and organising mail accurately.
- As a Workplace Coach I have trained a new employees and prepared them for the job role
Wedding CakeBussiness
Own Business
Manchester
02.2012 - 02.2018
- Completed customer orders with speed and accuracy.
- Successfully delivered on tasks within tight deadlines.
Psychologist
Hospice Lomza
Poland
09.2007 - 02.2009
- Demonstrated grounding techniques to support client wellbeing.
- Led workshops on stress management techniques for corporate clients' wellbeing enhancement.
- Facilitated grief counselling sessions, offering comfort during difficult times.
- Assessed and diagnosed mental health conditions for effective treatment plans.
- Documented client progress in confidential files.
Education
Hypnotherapist Certification -
British Hypnotherapy Association
Manchester 02.2023 - 02.2024
Master of Psychology -
Maria Curie Sklodowska University
Lublin, Poland 10.2002 - 05.2007
Skills
Supervisory experience
Data-driven decision-making
Recruitment and retention
Counselling expertise
Stress management techniques
Mental health advocacy
Languages
English
Fluent
Polish
Native
Russian
Intermediate
Timeline
Trainee manager
Royal Mail
08.2024 - Current
Hypnotherapist Certification -
British Hypnotherapy Association
02.2023 - 02.2024
Post person
Royal Mail
02.2018 - 08.2024
Wedding CakeBussiness
Own Business
02.2012 - 02.2018
Psychologist
Hospice Lomza
09.2007 - 02.2009
Master of Psychology -
Maria Curie Sklodowska University
10.2002 - 05.2007