Malgorzata Karpinska
Bexhill on Sea,East Sussex
Summary
Dedicated professional with extensive expertise in environmental sustainability practices and waste recycling principles. Demonstrates exceptional time management mastery and a proactive attitude, ensuring compliance with waste disposal regulations. Skilled in staff supervision, task prioritisation, and conducting thorough cleaning quality inspections. Possesses comprehensive knowledge of cleaning materials, techniques, and products, including upholstery cleaning. Committed to maintaining high standards of cleanliness and efficiency while pursuing continuous improvement in environmental practices.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Cleaning Manager
Rainbow Cleaners Ltd
Bexhill, East Sussex
06.2023 - 11.2025
- Fostered positive relationships with clients through strong communication skills.
- Assessed performance of cleaners, providing feedback for improvement.
- Monitored use of cleaning materials, reducing unnecessary wastage.
- Provided training on sanitation practices to new cleaners.
- Execute deep-cleaning tasks as required, maximising cleanliness levels.
- Managed the timely completion of tasks to maintain cleanliness and orderliness.
- Resolved customer complaints promptly with active listening and problem-solving skills.
- Took charge of stock supplies, ensuring availability when needed.
- Coordinated with other staff members for streamlined operations.
- Implemented effective cleaning strategies, achieving optimal results.
- Led team meetings to discuss improvements in cleaning methods.
- Ensured highest hygiene standards for client satisfaction.
- Conducted regular inspections to ensure adherence to health and safety regulations.
- Maintained a clean, safe environment by supervising daily cleaning tasks.
- Enhanced customer experience by maintaining a tidy atmosphere at all times.
- Delegated tasks among team members for efficient workflow.
- Resolved client issues relating to cleanliness with positive outcome.
- Enabled seamless running of service by constantly monitoring cleaning material supplies and promptly reordering low-stock items.
Site cleaning supervisor
Uniclean
Eastbourne, East Sussex
09.2022 - 06.2023
- Enforced strict adherence to sanitation rules and regulations resulting in fewer health risks.
- Directed the removal of waste materials from sites, maintaining a tidy work environment.
- Adhered to company policies and procedures whilst carrying out all duties assigned.
- Ensured safe working conditions for staff by implementing health and safety guidelines.
- Trained new employees, enhancing their skills and knowledge about the job.
- Handled emergency clean-up situations quickly preventing further complications or damage.
- Liaised with clients and management to understand specific cleaning requirements, providing customised services accordingly.
- Coordinated cleaning tasks to ensure efficient use of resources.
- Resolved client complaints promptly, achieving higher customer satisfaction.
- Optimised productivity by developing efficient cleaning schedules.
- Monitored staff performance regularly, offering constructive feedback when necessary.
- Maintained high standards of cleanliness by supervising daily site cleaning operations.
- Ordered necessary cleaning supplies in a timely manner to prevent delays in service.
- Inspected cleaning quality to achieve pristine standards.
- Looked for ways to increase quality of cleaning services.
Housekeeping supervisor
Guesting Hotel
Guesting, East Sussex
04.2022 - 09.2022
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Implemented eco-friendly cleaning practices contributing towards sustainability efforts of the establishment.
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
- Promoted adherence to health and safety regulations for employees' well-being.
- Organised training sessions for new recruits which led to faster onboarding process.
- Enhanced team productivity with effective scheduling and task assignment.
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Trained staff, improving service quality and consistency.
- Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
- Ensured smooth operations by promptly addressing housekeeping issues.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Improved overall cleanliness by implementing new cleaning protocols.
- Maintained high standards of hygiene for guest satisfaction.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Replenished guest mini bars and fridges and recorded items consumed for billing.
- Laundered items within set timeframes to meet hotel demands.
- Communicated management feedback to improve team performance.
Housekeeping Supervisor
Cooden Beach Hotel
Cooden Beach, East Sussex
03.2019 - 09.2022
Education
English language - Language
Eastbourne College
Eastbourne, East Sussex 09.2018 - 07.2019
Skills
- Time management mastery
- Waste recycling principles
- Environmental sustainability practices
- Waste disposal regulations
- Proactive attitude
- Staff supervision
- Task prioritisation
- Cleaning quality inspections
- Cleaning materials knowledge
- Cleaning techniques
- Cleaning product knowledge
- Upholstery Cleaning
Affiliations
- Reselling Clothes fashion items and accessories.
Languages
Polish
Native
Russian
Fluent
Ukrainian
Upper intermediate
German
Upper intermediate
References
References available upon request.
Timeline
Cleaning Manager
Rainbow Cleaners Ltd
06.2023 - 11.2025
Site cleaning supervisor
Uniclean
09.2022 - 06.2023
Housekeeping supervisor
Guesting Hotel
04.2022 - 09.2022
Housekeeping Supervisor
Cooden Beach Hotel
03.2019 - 09.2022
English language - Language
Eastbourne College
09.2018 - 07.2019