Malgorzata Grochala
St. Neots
Summary
Accomplished professional with extensive administrative experience and proven supervisory skills. Demonstrates exceptional customer service and shift management capabilities, effectively leading teams to achieve organisational goals. Strong communication and organisational skills underpin a commitment to excellence in team leadership.
Overview
11
11
years of professional experience
Work history
Customer Service Administrator
Suez via PS Agency
Woodbury
2025.07 - 2025.12
- Assisted in answering calls and responding to customer enquiries via email.
- Supported administration tasks, including arranging additional services and booking jobs.
- Collaborated with thetransport department and sales to address various customer issues.
- Provided comprehensive support to sales teams, improving efficiency.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
Office Administrator
Synchro Plant and Commercial
Woodbury
2023.02 - 2025.02
- This role involved answering phone calls and emails. Creating Job cards, editing, and closing. Produce invoices and email them to customers, and use accounting software. Publish documents using Hub Doc and add bookings to the diary, including works to be carried out, MOT, and general inquiries. Scanning documents, filling, and saving to the database. Other general administrative tasks.
Customer Service Advisor
Ilexeter Ltd
Woodbury
2022.03 - 2023.01
- Answered phone calls, helping customers with any requests and issues they had with their orders or general inquiries.
- Creating orders and processing payments over the phone.
- Provided detailed information about products and services to potential customers.
- Tracked orders and processed refunds for new and existing customers.
Shift Leader
Tesco Express
Cricklade
2017.05 - 2021.08
- Assist with customer service.
- Operate tills and resolve self-service issues.
- Communicate effectively with customers.
- Delegate tasks to team members.
- Maintain stock routines, including price adjustments and waste management.
- Handle cashing up and delivery processes.
- Keep shop areas tidy.
- Manage store tasks in the absence of store manager.
- Prioritise workloads efficiently.
- Secure valuable products during closing.
- Supervise and manage the team effectively.
- Complete necessary paperwork.
Compound Supervisor
ISS Labour
Caldicot, Monmouthshire
2016.09 - 2016.10
- A six-week contract, on-site to supervise drivers, record time, and the number of passengers in mini buses.
- To arrange asufficient number of vans to drop and pick workers on multiple sites,
- FireMarshall on site.
- To check fuel levels in plants, monitor deliveries' arrival.
- Filling out relevant paperwork.
Night Shift Supervisor/Logistics
Grain D'or
London
2014.09 - 2015.03
- Duties included to manage team of 8, supervise on operation, smoothness assures that targets are met.
- Dispatch lorries with customers' goods.
- Operating the M3 system and Microsoft packages to produce delivery notes and invoices for deliveries.
- Maintaining contacts and lease on production and planners manager to achieve the best result in getting a product packed to the desired standard,
- Responsible for night-to-night logistics and dispatch shift running, also responsible for pickers.
- Other duties included dealing with rota, absences, and overtime.
Education
Certificate of Higher Education - Bakery And Pastry Diploma
High School and Collage
Strzelce Kraj, PolandSkills
- Administrative experience
- Customer service
- Shift management
- Team leadership
- Communication skills
- Organizational skills
- Positive demeanour
- Scheduling and dispatching
- Telephone etiquette
- Database administration
- Microsoft Outlook, Word, and Excel
Languages
English, Polish - Fluent
Timeline
Customer Service Administrator
Suez via PS Agency
2025.07 - 2025.12
Office Administrator
Synchro Plant and Commercial
2023.02 - 2025.02
Customer Service Advisor
Ilexeter Ltd
2022.03 - 2023.01
Shift Leader
Tesco Express
2017.05 - 2021.08
Compound Supervisor
ISS Labour
2016.09 - 2016.10
Night Shift Supervisor/Logistics
Grain D'or
2014.09 - 2015.03
Certificate of Higher Education - Bakery And Pastry Diploma
High School and Collage