Malgorzata Diallo
Bolton,UK
Summary
Driven Sales Associate focused on achieving excellent sales results through impeccable customer service. Training staff to an equally high standard to optimise customer experience, and maximise profits. Proven success in consistently exceeding personal and team KPIs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer service assistant
Avolta
Manchester Airport
04.2024 - Current
- Handled cash transactions accurately, maintaining financial integrity of till.
- Organised stock shelves neatly to improve overall appearance of shop floor.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Assisted in training of new staff members, ensuring consistency in service delivery.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Customer Helper
Jet2.com and Jet2holidays
Manchester Airport
01.2024 - 03.2025
- Encouraged teamwork amongst staff, promoting conducive working environment.
- Stayed updated on product features sharing knowledge with customers and enhancing their buying experience.
- Demonstrated empathy during customer interactions, thus building strong relationships with clients.
- Escalated complex customer issues to management ensuring fast resolution.
Cleaner
Time For U Cleaning
Bolton
06.2024 - 01.2025
- Cleaning all areas required by customers, knowledge of how to use cleaning products, focus on details.
- Provided deep cleaning services for occasional move-in scenarios.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Responded swiftly to emergency situations requiring immediate clean up to minimise disruption.
- Kept communal areas tidy, well-organised for optimal functionality.
Retail and Customer Sales Assistant
Primark
Bolton
10.2007 - 01.2024
- Demonstrate products, replenishment stock, handling cash in cash point
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Assisted customers to make informed purchasing decisions.
- Built relationships with customers through friendly interaction and assistance.
- Collaborated with 10 team members to meet daily sales targets.
- Organised marketing materials, promoting new products and discounts.
Warehouse Worker
Hendersons
Bolton
10.2007 - 06.2009
- Performed manual lifting tasks responsibly, minimising risk of injury on job site.
- Assembled products efficiently, facilitating timely order fulfilment.
- Unloaded 15 deliveries daily, promptly sorting items into appropriate storage areas.
- Communicated effectively with dispatch teams to ensure prompt deliveries.
- Packed orders accurately to prevent damages during transit.
- Followed health and safety guidelines with diligent use of protective gear.
Education
Bachelor - Economy
High School of Economy
Warsaw 09.2001 - 6 2004
Skills
Transferable skills:
teamwork
attention to details
time management
communication
fluent English
proficient in Microsoft Office
Certification
Driving Licence, 06/01/93, Full driving licence without points
Personal Information
Bachelor's
Personal Information
- Total Experience: 25
- Cleaning & Sanitation
- Retail
- Sales
Languages
Polish
Native
Timeline
Cleaner
Time For U Cleaning
06.2024 - 01.2025
Customer service assistant
Avolta
04.2024 - Current
Customer Helper
Jet2.com and Jet2holidays
01.2024 - 03.2025
Retail and Customer Sales Assistant
Primark
10.2007 - 01.2024
Warehouse Worker
Hendersons
10.2007 - 06.2009
Bachelor - Economy
High School of Economy
09.2001 - 6 2004
Driving Licence, 06/01/93, Full driving licence without points
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