Malgorzata Banasiak
Chelmsford,Essex
Summary
Results-driven professional specialising in operational risk, incident review, and governance compliance. Expertise in financial oversight, data monitoring, and root cause analysis. Strengthens controls and improves processes to enhance organisational efficiency. Skilled in team leadership and stakeholder communication. Currently expanding knowledge in data protection while pursuing Certified Fraud Examiner (CFE) qualification. Seeking opportunities in compliance, risk, or governance to leverage investigative and operational oversight experience.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operation Specialist
Amazon Delivery Station
Harlow, Essex
07.2021 - Current
- Ensure procedures, safety requirements, and company standards are followed consistently
- Monitor performance and identify issues affecting quality, safety, and efficiency
- Use operational data to identify trends and areas requiring attention
- Supported process improvements enhancing operational consistency and mitigating risks
- Managed night shift operations, overseeing 20 to 60 associates to meet fluctuating business demands
- Review incidents and procedural deviations and escalate concerns appropriately
- Maintain accurate operational documentation and reporting
Deputy Manager
Las Iguanas
Westfield Stratford City
11.2019 - 07.2021
- Supported General Manager in day-to-day leadership of flagship site with weekly revenue of £72,000–£74,000
- Assisted in financial control, stock management, and performance monitoring to optimise resource allocation
- Monitored adherence to company procedures and operational standards, maintaining compliance
- Managed team dynamics to ensure efficient shift performance
Acting General Manager
Las Iguanas
Lakeside
12.2019 - 11.2020
- Held full accountability for operational and financial performance of high-volume site
- Improved EBITDA performance by more than 40%
- Delivered over 20% like-for-like sales growth for 20 consecutive weeks
- Elevated business to number one in the company for growth versus previous year
- Ensured compliance with company policies and financial controls to uphold operational standards
- Supported internal investigation process, enhancing stock control procedures
- Identified stock discrepancies and escalated concerns to improve stock accuracy
Education
Level 6 Chartered Manager Degree Apprenticeship - BA Hons Business Management
Manchester Metropolitan University
Manchester 01.2023 - 06.2025
BA (Hons) - Business Management
Manchester Metropolitan University
Manchester 01.2023 - 06.2025
Skills
- Operational risk awareness and escalation
- Incident review and investigation
- Governance and procedural compliance
- Financial and operational performance oversight
- Data monitoring and reporting
- Root cause analysis and problem solving
- Process improvement and strengthening controls
- Professional judgement and accountability
- Leadership and team supervision
- Stakeholder communication
Certification
- Level 2 Certificate in Understanding Data Protection and Data Security — In Progress Bath College
- Career goal: Certified Fraud Examiner (CFE) qualification within 2–3 years.
Additional information
- Full right to work in the UK
- Full UK driving licence
- References available on request
Timeline
Level 6 Chartered Manager Degree Apprenticeship - BA Hons Business Management
Manchester Metropolitan University
01.2023 - 06.2025
BA (Hons) - Business Management
Manchester Metropolitan University
01.2023 - 06.2025
Operation Specialist
Amazon Delivery Station
07.2021 - Current
Acting General Manager
Las Iguanas
12.2019 - 11.2020
Deputy Manager
Las Iguanas
11.2019 - 07.2021