Malene Alice Hatletvedt
Winchester
Summary
22-year-old bilingual second-year University of Winchester student of Health and Social Care with an interest and experience in hospitality, retail and delivering exquisite customer service. I moved to England from Norway to study in Winchester for a new experience and a desire to live and work in the UK. My proudest attributes are my work ethic, time management and desire to learn new skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Hospitality Worker
Crawley Town Football Club
Crawley, WSX
07.2022 - Current
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Identified and resolved customer complaints concerning food or lodging.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Prioritised quality customer service to ensure our executive ticket package standards are met consistently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Working behind the executive bar efficiently to deal with high demand
Shop Assistant
Joker Brustadbua
Stavanger, Rogaland
08.2016 - 08.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer refunds and exchanges according to established guidelines.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Created price tags and merchandise signs.
- Checked personal identifications during alcohol and tobacco sales.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Health and Social Care
University of Winchester
Winchester 09.2021 - Current
Skills
Problem-solving skills
Timeline
Hospitality Worker
Crawley Town Football Club
07.2022 - Current
Bachelor of Science - Health and Social Care
University of Winchester
09.2021 - Current
Shop Assistant
Joker Brustadbua
08.2016 - 08.2021
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