MALEENA NGEGBA
Croydon,UK
Summary
I'm a reliable and hard-working individual with hands-on experience in both retail and healthcare environments, where I've developed strong customer service and sales skills. I work well both independently and as part of a team, and I'm confident communicating with customers and colleagues. I adapt quickly to new roles and responsibilities and I'm committed to delivering excellent customer service in every setting. I've consistently met sales targets, supported stock control and followed loss prevention procedures to keep things running smoothly. I'm also experienced in cash handling, pricing items and maintaining health and safety standards. I like to take initiative, solve problems as they come up and continuously build my product knowledge to improve my performance.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Sales Assistant
Sports Direct
Purley
2025.01 - 2025.09
- Operated tills to facilitate quick and friendly service.
- Assisted over a 100 customers daily by suggesting complementary items at checkout.
- Contributed to stock management and restocking tasks.
- Maintained cleanliness and organisation of shop floor.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Improved customer service by efficiently handling queries and complaints.
- Collaborated with team members to meet store targets.
Shop floor assistant
Hewitts of Croydon
Croydon, City of London
2024.08 - 2024.09
- Assisted customers on shop floor with product choices.
- Replenished shelves for stock availability.
- Helped with online order fulfilment through picking and packing.
- Contributed to cleanliness and welcoming store environment.
- Provided product information to customers, facilitating informed purchasing decisions.
- Collaborated with colleagues whilst assisting customers, improving teamwork efficiency.
- Handled customer queries promptly for increased satisfaction levels.
- Collaborated with team to meet sales targets.
Pharmacy assistant
New Park Pharmacy
Brixton, Lambeth
2024.07 - 2024.07
- Processed prescriptions accurately and produced labels for up to 200 orders each day.
- Managed inventory effectively for over 400 medications, both prescription and over-the-counter.
- Assisted customers daily by accepting prescriptions, providing answers to queries, and processing payments.
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
- Conducted regular stock checks to maintain an accurate inventory system.
- Assisted in the dispensing of prescriptions to ensure customer satisfaction.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
Education
Master of Science - PHARMACY
University of Portsmouth
Portsmouth 09/2025 -
A Levels - Biology - B, Chemistry- B, Economics- B
Coloma Convent Girls' School
Croydon 09/2023 - 2026.04
GCSEs - English Language- 7, Mathematics-7, English Literature- 7, Further Mathematics (Level 2 certificate)- 6, Physics- 8, Biology- 7, Chemistry- 7, Religious studies- 8, Business-7, History- 7
Coloma Convent Girls' School
Croydon 09/2018 - 06/2023
Skills
- Collaboration and teamwork
- Adaptability to roles
- Clear communication with customers and colleagues
- Initiative in problem-solving
- Product knowledge retention
- Stocking shelves
- Health and Safety regulations
- Sales target achievement
- Price tagging
- Cash handling
- Stock control
- Customer Service
- Loss prevention strategies
Awards/Projects
Young Enterprise 2024 – Project Secretary for student business team, British Biology Olympiad 2024 – Competitor, Form Representative (2019–2022) – Represented student voice to staff, Jack Petchey Awards (2019) – School Finalist, Junior Maths Challenge (2019) – Bronze Award, Piano – Grade 1 Practical (Pass) + Grade 1 Theory (Distinction)
Certification
DBS Certificate
Affiliations
- Crochet /Knitting
- Skating
- Gym
Timeline
Sales Assistant
Sports Direct
2025.01 - 2025.09
Shop floor assistant
Hewitts of Croydon
2024.08 - 2024.09
Pharmacy assistant
New Park Pharmacy
2024.07 - 2024.07
Master of Science - PHARMACY
University of Portsmouth
09/2025 -
A Levels - Biology - B, Chemistry- B, Economics- B
Coloma Convent Girls' School
09/2023 - 2026.04
GCSEs - English Language- 7, Mathematics-7, English Literature- 7, Further Mathematics (Level 2 certificate)- 6, Physics- 8, Biology- 7, Chemistry- 7, Religious studies- 8, Business-7, History- 7
Coloma Convent Girls' School
09/2018 - 06/2023