Maleeha Hafeez

Lead service delivery, workforce performance, clinical improvement, and digital transformation projects within primary care, collaborating with GPs, pharmacists, nurses, practice partners, Primary Care Networks, Integrated Care Board teams, and external service providers.

• Coordinate daily service delivery, staff deployment, workloads, priorities, and operational performance within a multidisciplinary practice environment.
• Supervise staff, conduct performance reviews, provide constructive feedback, and agree development objectives to support individual and team performance.
• Monitor attendance, productivity, service standards, and compliance with internal procedures, addressing performance concerns and escalating risks where required.
• Support staff recruitment, induction, training, mentoring, and ongoing professional development.
• Monitor service data and key performance indicators, identify areas requiring intervention, and implement improvement plans.
• Chair or contribute to team, partner, and multidisciplinary meetings, communicating progress, risks, priorities, and recommended actions.
• Maintain productive working relationships across clinical, administrative, commissioning, and external partner teams.
• Lead clinical audits and quality improvement projects covering medicines safety, prescribing optimisation, antimicrobial stewardship, vaccination, mental health, cardiovascular risk, and preventative care.
• Translate projects received from the Integrated Care Board into defined patient cohorts, clinical searches, delegated actions, monitoring processes, and practice-level deliverables.
• Coordinate work between GPs, pharmacists, nurses, and administrative colleagues, ensuring appropriate clinical review and sign-off.
• Analyse clinical and operational findings and present evidence-based recommendations at partner and multidisciplinary meetings.
• Support the implementation of NICE guidance, MHRA risk-minimisation requirements, local policies, and medicines-governance standards.
• Track project completion, follow up outstanding clinical actions, and escalate patient-safety or delivery risks.
• Develop reports, presentations, guidance, and implementation resources for clinical and non-clinical audiences.
• Led the implementation of total digital triage, introducing clinical and non-clinical workflows to improve patient access, capacity management, and safe navigation.
• Developed SOPs and staff guidance covering clinical escalation, safe prescribing, documentation, and consistent working practices.
• Delivered staff briefings and training and monitored adoption, performance, and compliance following implementation.
• Supported the use of artificial intelligence for consultation documentation and thematic analysis, considering clinical accuracy, confidentiality, governance, and professional oversight.
• Collaborated with Primary Care Network and Integrated Care Board stakeholders on a co-production project examining barriers to diabetes care in underserved populations.
• Supported patient recruitment, data collection, thematic analysis, and presentation of findings to diabetes and Integrated Care Board leads.
• Translated patient and stakeholder insights into practical service improvements within general practice.