Malcolm Xavier
Ellesmere Port,Cheshire
Summary
Trusted advisor at CXO levels for renowned organisations including Citibank, HP, Microsoft, JetStar, Investec, Discovery, Alaska, Restoration Hardware, IPC, AmerisourceBergen, and Essar Group. Adept in Technical as well as board advisory, governance, and management roles across diverse sectors such as Energy (Oil & Gas), Manufacturing, Life Science, and Consultancy.Excels in CyberSecurity management, IT Infrastructure governance, M&A transition/integration implementation, and business strategy.Recognised for expertise in CyberSecuirty, IT Operations, Digital transformation, and leading change programs.Exceptional consulting skills enabling the delivery of best-in-class client services. Proven ability to lead and thrive in dynamic international environments, with hands-on experience in the UK, Europe, Africa, North America, and Asia.
Overview
20
20
years of professional experience
9
9
Certification
Work history
IT Security and Data Privacy Manager
EET Fuels (Essar Oil UK Ltd)
Ellesmere Port, Cheshire
05.2023 - Current
- Lead a team of 18+ Members in managing the organization's security operations, reducing incidents by 30% within one year
- Developed and implemented a comprehensive cybersecurity strategy that improved the organization's security posture, achieving compliance with NIS
- Working with the NCSC and DESNZ to strategize Cybersecurity Roadmap
- Completed the 2023 CAF assessment to determine Improvement opportunities
- Collaborate with Enterprise Risk, Assurance, Refinery Operations, Finance, HR, Marketing, Logistics, Retail and IT Operations (Infrastructure and Applications)
- Presenting to Board and Executive leadership team on Monthly Cyber Security review meetings
- Improved Collaboration between IT Infrastructure, Cyber Security, IT Applications and Projects team, this has helped us drive Vulnerability Management programme, thus massively improved risk scores by 45%
- Demonstrated proficiency in reviewing and influencing technology designs at a high level, ensuring that security considerations were integrated seamlessly into the organization's technology systems and solutions
- Approving Changes as a member of the Change advisory board, overseeing key changes being implemented
- Managing 24x7 Security Operations Team, Implementing Strategies to Improve defend, protect and recovery from Incidents
- Defined Policies, Standards and Guidelines including AUP, Data and Asset Lifecycle management with a key focus on data protection and data governance, Strengthen the data centre security posture
- Targeted Penetration Testing to identify and remediate Vulnerabilities, Conducted Qualitative and Quantitative risk assessment to understand impacts and thereafter plan remediation
- Lead Data Processing compliance across departments, partners and suppliers, contributed to strategic Information security plans aligned to Business Goals
- Enforced adoption of Safeguards and Control measures for Network, Databases, Applications, Operating systems
- Worked with Senior Management on BCP and DR Strategies, Conducted Business Impact Analysis and Risk Analysis
- Advised and Implemented Data Classification Policies, Strong Encryption for Data at Rest and in Motion., Zero Trust, Separation of Duties, EDR Solution
- Eliminated single point of Failure within the IT Infrastructure, People and Processes, Implemented Endpoint Management System and Desired state Configuration
- Assisted in the Development and Release of a Digital Twin Product
- Assisted in the driving Digital Transformation Initiative to transform the Business Process and move away from paper based process to using digital systems.
Group Programme Manager
Zensar Technologies UK Ltd.
01.2022 - 05.2023
- Lead the Architecture Board and Governance team to establish a Roadmap for Post-Merger & Acquisition program
- Programme Management on modern workplace initiatives with a key focus on End User Experience management
- Worked closely Organization Change Management to ensure end user satisfaction
- Achieved project milestones with agreed time, cost and quality, Data tracking and analysis done via (Budget, Time Management, Project progress) Power BI
- Lead a team to Implement Information security tools to manage Identity and Access management, Email and URL Filtering
- Risk Assessment and Approvals on Risk Exceptions raised as part of Domain and email Migration
- Deployed SASE solutions to combine security and networking functionality to support resiliency in edge computing by leveraging zero trust architectures, malware protection, cloud access security broker and other vital elements of a cloud security platform
- Managed a 100+ member cross-functional (product, engineering, sales, support) team and coordinated with six business partners toward the successful migration of 20,000 Users across 9 countries and 14 Business units.
IT technical operations lead
Zensar Technologies UK Ltd
Ellesmere port, Cheshire
07.2018 - 01.2022
- Maintained records of daily data communication transactions, problems and remedial actions taken.
- Operated and controlled peripheral computer equipment to meet business needs.
- Monitored systems to identify and resolve equipment failures or errors in performance.
- Provided support for day-to-day operation of communications systems, computer systems and networks.
- Installed hardware, software and peripheral equipment in alignment with manufacturer specifications.
- Verified proper installation and connection of cables, operating systems and software.
- Set up equipment for employee use and delivered technical support to correct challenges.
- Supported internet and web server reliability and usability with continuous monitoring.
- Followed design and installation specifications to configure systems and equipment.
- Established and maintained company network and data communications systems.
- Reviewed job set-up instructions to determine equipment and materials to be used.
- Retrieved, separated and sorted program output and sent data to specified users.
- Defined and documented disaster recovery plan and procedures.
- Reproduced technical problems encountered by users to address and resolve problems.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Performed web server backup and recovery operations to reduce risks.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Investigated and diagnosed customer's technical and product queries.
- Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Anticipated and prevented issues with technical infrastructure to minimise downtime.
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
Delivery manager
Zensar South Africa
Johannesburg, South Africa
07.2012 - 04.2015
- Delivered a Global Security Operations Center, 1st In Johannesburg for Investec Bank.
- Mentored and Trained South African Graduates
- Developed Products that were then offered as Service offering to clients.
- Understood and balanced client and company priorities to achieve overall objectives.
- Directed daily operations to achieve maximum output and reduce costs.
- Identified and managed risks to limit time and budget impacts.
- Set schedules of work and monitored progress to achieve timely programme delivery.
- Built positive partner relationships for successful cross-team projects.
- Managed stakeholder expectations to limit concerns and queries during project delivery.
- Verified project adherence to regulatory and legal frameworks for compliant delivery.
- Determined team priorities and implemented KPIs to achieve project goals.
- Evaluated team performance and highlighted opportunities to improve productivity and efficiency.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Advised operational teams on content and product roadmaps to meet project aims.
- Promoted employee self-organisation and responsibility through significant task delegation.
- Planned logistics across international boundaries to reliably meet delivery requirements.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Liaised with customers and other departments to plan timely transportation of goods.
- Administered expenditure, preventing budget overages with successful control strategies.
- Assessed backlogs and set key priorities to mitigate project delays.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
- Coordinated planning, research and strategy for cross-functional project teams.
- Adjusted inventory levels to keep obsolescence and cost low.
- Established operational and administrative procedures and enforced controls.
- Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
- Leveraged supply management experience and industry contacts to streamline distribution activities.
- Introduced agile and lean methods to increase team capabilities.
Technical specialist
Zensar Technologies India Ltd
Pune, India
11.2011 - 07.2012
- Helped organisations improve IT Operations and achieve measurable results, Improved CSAT Scores for Client in Australia by 30%
- Documented workflow charts, records and job descriptions to guide overall organisational improvements.
- Prepared proposals with revised methods, new strategies and redefined functions.
- Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
- Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
- Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses.
- Subject Matter Expert for Infrastructure and Application Monitoring
- Presales Support to Grow the Infrastructure Business.
- Improved Asset Management by 50%
Associate Software Engineer
Synechron
11.2010 - 11.2011
- Lead IT Infrastructure support and oversee Implementation of IT Infrastructure Monitoring tools
- Supported the development and testing team with environment for product and feature releases
- People management, ensuring that NOC SLAs are met.
Microsoft Platform Support Engineer
Microsoft (Payroll by Convergys India)
05.2008 - 11.2010
- Trained new hires on Microsoft Official curriculum
- SCCM, SCOM, Windows Servers.
Service Desk Support Engineer
IBM Daksh
05.2007 - 06.2008
- Service Desk Support Engineer for HP Users
Sr. Customer Service Executive
Mphasis
12.2004 - 05.2007
- Customer Service and Technical Support for North America Citi Bank Customers
Education
MBA - Strategy and Leadership
11.2021 - 01.2023
Skills
- Threat Analysis and Incident Response
- Threat Modelling and Threat Hunting
- Network Security and Firewalls
- Risk Assessment and Management
- IT Operations
- EDR, XDR, NDR, NAC and Security Information and Event Management (SIEM)
- Data Protection and Encryption
- Compliance (GDPR, ISO 27001, NIST)
- Vulnerability Assessment and Penetration Testing
- Security and Risk Management
- Strategic planning
- Commercial Awareness
- Strong Analytical and Problem-Solving Skills
- Presentation Skills, Public Speaking
- Leadership skills
- Team Leadership
Certification
- ISC2 Certified Information system Security Professional (CISSP)
- TOGAF Certified Enterprise Architect
- Google Cloud Platform Practitioner
- Prince 2 Practitioner
- ITIL
- Azure Cloud Associate
- AWS
- VMWARE
- MCSA
Accomplishments
- Invited by leading event organisers (Clarion Events/DTX) to speak on topics related to Cyber Security.
- Conducted Webinars that was attended by global participants
- Won and RPG Innovation award for a Next Gen Remote Connection tool.
- Saved IT costs by $.5M while stabilizing IT Operations, securing mobile devices, and implementing data back-up / recovery and disaster recovery plan.
- Developed Capabilities within the practice and Centre of excellence and established a stronger bench strength to avoid billing loss by almost 30% in the last 3 Years.
- Automation in IT Operations to reduce manual efforts in IT and HR, which Improved productivity among various accounts.
- Successful Third-party audits that include ISO27001:2013, SSAE18 SOC2, Data Privacy (GDPR)
Industry Contribution
- Selected and Appointed as Advisory Board Member for the C|CISO Program - EC Council (2024)
- Selected and Appointed to Mentor cybersecurity aspirants in Manchester COHORT 23-24 with CAPSLOCK
- Selected and Appointed to Mentor Women4Cyber in UK and Europe COHORT 23-24
- Selected and Appointed to Mentor CyberReady Candidates in Preston with CompTIA 2024
- Panellist and Speaker with Clarion Events (DTX)
- DTX Manchester- CyberSecurity Leaders' Summit- spoke on supply chain risk Management
- DTX London- CyberSecurity Leaders' Summit- Spoke on Increasing threat landscape in the era of geopolitical conflict
- DTX Manchester Expo - Spoke on Zero Trust
References
References available upon request.
Timeline
IT Security and Data Privacy Manager - EET Fuels (Essar Oil UK Ltd)
05.2023 - Current
Group Programme Manager - Zensar Technologies UK Ltd.
01.2022 - 05.2023
Liverpool John Moores University - MBA, Strategy and Leadership
11.2021 - 01.2023
IT technical operations lead - Zensar Technologies UK Ltd
07.2018 - 01.2022
Delivery manager - Zensar South Africa
07.2012 - 04.2015
Technical specialist - Zensar Technologies India Ltd
11.2011 - 07.2012
Associate Software Engineer - Synechron
11.2010 - 11.2011
Microsoft Platform Support Engineer - Microsoft (Payroll by Convergys India)
05.2008 - 11.2010
Service Desk Support Engineer - IBM Daksh
05.2007 - 06.2008
Sr. Customer Service Executive - Mphasis
12.2004 - 05.2007
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