Malcolm Spencer
Guildford,Surrey
Summary
Motivated and accomplished programme professional with a proven track record of managing teams to successfully deliver complex projects and programmes within budget and on time. Seeking a challenging opportunity to leverage my strong leadership, technical expertise, and strategic planning skills to drive innovation and achieve organizational goals in a dynamic IT or telecoms environment.
Overview
39
39
years of professional experience
Work history
B2B Head of Programmes
Virgin Media/Liberty Global/VirginmediaO
07.2022 - Current
- As Head of B2B IT Programmes, my team of project and programme managers are delivering a portfolio of projects and programmes to introduce new products and transform existing ones in the fixed connectivity and Unified Communications space, including:-
- XGS-PON Fibre access for Business connectivity and broadband products
- High-capacity services to major corporate customers
- Secure communications for the public sector
- Transformation of SIP/IMS products and migration from legacy services
- New cloud based Unified Recording for fixed and mobile voice
- New CISCO Webex cloud solution
- Microsoft Teams Operator Connect and Teams Phone Mobile
Virgin Mobile Portfolio Manager
LINE MANAGEMENT
01.2021 - 07.2022
- Oversee a diverse team of multi-disciplinary, globally located teams IT professionals, providing guidance, mentorship, and performance evaluations
- BUSINESS DEVELOPMENT - Champion continuous improvement initiatives, fostering a culture of innovation and operational excellence to deliver value to the business., I was responsible for the delivery of all the projects and programmes on the Virgin Mobile IT and core platforms
- My team of project and programme managers delivered projects covering BSS functional changes, IT infrastructure enhancements and expansions, core network improvements and customer RAN migrations (BT to VF and VF to O2), IT and core migrations from VM to O2
- This work includes:-
- Programme governance, senior stakeholders (inc
- C suite) from the business and technology teams as well as several Steercos to manage the delivery of the programmes
- End to end product delivery lifecycle from approval through design, development, integration, test, deployment and into operations
- Management of dependencies within and outside the mobile projects and programmes
- Vendor management of Huawei, Ericsson and other key suppliers
- Line management of contractor and permanent project management and a manager of a wider team BAs, solution designers, SIs and release managers.
connectivity Programme Manager
Virgin Media Broadband
09.2020 - 01.2021
- Initiation and shaping of the 2021 connectivity projects, working with the product owners to define the projects, define and assess the business cases and priority, complete technical assessments (do-ability) and initiate the projects through the governance process
- My team then completed the pre-definition stage defining the requirements, solutions, delivery approach and preparing the business case and investment committee (IC) submissions
- The projects included new speed tiers, new home hubs and mesh WIFI devices and mobile back-up for home broadband.
Programme Manager
Virgin Media UK TV
06.2018 - 09.2020
- I was responsible for the Tivo set top box and platform delivery
- The programme had multiple phases with a budget of approximately £20M per year
- The deliveries included:
- Transformation from QAM to IP VoD
- Dynamic target linear Advertising
- IP VoD advertising
- New and improved STB User Interface (UI)
- New set top box applications
- The programmes covered the end-to-end product delivery lifecycle including large scale trials and pilots and deployment to over 5 million customer set top boxes
- The solution was delivered by many third parties requiring significant programme and vendor management, along with complex integration and test activities.
DIGITAL SERVICES PROGRAMME MANAGER
Ericsson Technology ltd
01.2011 - 01.2018
SENIOR TELECOMS PROJECT MANAGER
Ericsson Technology ltd
01.2005 - 01.2011
SENIOR IT PROJECT MANAGER
National Grid PLC
01.2002 - 01.2005
IT & TELECOMS PROJECT MANAGER
Energis Polska Telecoms
Warsaw
01.2000 - 01.2001
IT PROJECT MANAGER
National Grid
01.1999 - 01.2000
SENIOR SOLUTIONS ARCHITECT & TEAM LEADER
GEC, Marconi
01.1996 - 01.1999
ELECTRONIC AND SYSTEMS DESIGN ENGINEER
Racal-Decca, Malcolm Spencer
01.1985 - 01.1996
Education
Project Management Professional (PMP) | Prince 2 Practitioner -
BEng(Hons) - Electrical & Electronic Engineering
University of Portsmouth
Further Project Management Courses Completed Include: Scrum - undefined
Skills
- RISK MANAGEMENT - Skilled in the identification, mitigation, and management of risk at all levels of the portfolio to safeguard the delivery of projects and provide continuous improvement
- COMMUNICATIONS - Facilitate effective communication and collaboration among cross-functional teams, vendors, and stakeholders to ensure seamless programme execution
- DELIVERY METHODS - Extensive experience working with different methodologies and tools including: Prince 2, PROPS, PMI PMP, Agile Scrum, ITSM (ITIL and eTom)
- DOMAIN EXPERIENCE - Broad experience base across the Media, Telecomms and IT environments for both operators and vendors
- TECHNICAL SKILLS - IP Networks, Operational Support Systems (OSS), Business Support Systems (BSS), Optical Transmission Networks, Multi-Media solutions, Radio Planning Systems, Billing Systems, Asset and Inventory Management Systems, Intelligent Process Automation (IPA), Artificial Intelligence (AI), Data analytics and reporting
- ATTRIBUTES
- Commercially focused Excellent problem-solving skills Ability to perform well under pressure and deliver to deadlines Flexible, adaptable and pragmatic in response to changing environments Strong interpersonal skills Good team building skills Focused upon producing real business benefits
Accomplishments
- Currently managing the B2B New Product Development team to deliver new and enhanced connectivity and voice and unified communications products to provide new significant new revenue streams for VMO2 B2B through the delivery on new industry leading Unified comms products such as Teams Phone Mobile
- Successfully managed the Virgin Mobile project portfolio delivering infrastructure and functional change and then successfully migrating customers to O2 RAN and Core with minimal impact
- Delivered significant improvements to the Virgin Media TV entertainment platforms providing increased revenue and improved customer satisfaction
Timeline
B2B Head of Programmes
Virgin Media/Liberty Global/VirginmediaO
07.2022 - Current
Virgin Mobile Portfolio Manager
LINE MANAGEMENT
01.2021 - 07.2022
connectivity Programme Manager
Virgin Media Broadband
09.2020 - 01.2021
Programme Manager
Virgin Media UK TV
06.2018 - 09.2020
DIGITAL SERVICES PROGRAMME MANAGER
Ericsson Technology ltd
01.2011 - 01.2018
SENIOR TELECOMS PROJECT MANAGER
Ericsson Technology ltd
01.2005 - 01.2011
SENIOR IT PROJECT MANAGER
National Grid PLC
01.2002 - 01.2005
IT & TELECOMS PROJECT MANAGER
Energis Polska Telecoms
01.2000 - 01.2001
IT PROJECT MANAGER
National Grid
01.1999 - 01.2000
SENIOR SOLUTIONS ARCHITECT & TEAM LEADER
GEC, Marconi
01.1996 - 01.1999
ELECTRONIC AND SYSTEMS DESIGN ENGINEER
Racal-Decca, Malcolm Spencer
01.1985 - 01.1996
Project Management Professional (PMP) | Prince 2 Practitioner -
BEng(Hons) - Electrical & Electronic Engineering
University of Portsmouth
Further Project Management Courses Completed Include: Scrum - undefined
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