Malcolm Pye
66 Chestnut Road, Glenfield, Leicester,Leicestershire
Summary
Hardworking and enthusiastic person with a strong commitment to delivering excellent service over the phone or in person. Reliable, friendly, and adaptable, with experience resolving queries, and providing clear, confident customer advice.
Overview
27
27
years of professional experience
Work History
Fabricator solid surface
Premier trade surfaces
Leicester, Leicestershire
05.2025 - 02.2026
- Finalised fabricated items to meet rigorous quality and customer specifications, enhancing client satisfaction.
- Executed work orders promptly in high-demand production environment, supporting timely project delivery.
- Adhered to health and safety procedures, reducing risk of injury in fabrication processes.
Visual & creative merchandiser
Next Plc
Leicester, Leicestershire
05.2004 - 04.2025
- Trained new staff on visual merchandising standards and best practices, ensuring consistent brand presentation.
- Analysed sales data to evaluate display effectiveness, implementing adjustments that enhanced visual appeal and engagement.
- Collaborated with sales teams to understand product features and highlight them through creative visual merchandising.
- Monitored environmental and lighting conditions within the store to ensure products are displayed in the best possible way.
- Resolved layout issues by creatively adapting designs to fit different store sizes and shapes.
- Coordinated with the marketing department to align in-store promotions with wider advertising campaigns.
- Collaborated with store managers to plan and execute store revamps, optimising layout for improved customer flow and product visibility.
- Handled customer feedback regarding visual merchandising and used it constructively to enhance future displays.
- Conducted regular competitor analysis to stay ahead of industry trends and apply innovative merchandising techniques.
- Negotiated with suppliers to secure the best prices for display materials, staying within budget constraints.
- Negotiated designs, costings and solutions with suppliers and clients.
- Participated in trade shows and events to network with industry professionals and gain insights into emerging trends.
Retail floor manager
Next Plc
Leicester, Leicestershire
05.1999 - 05.2004
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Resolved customer complaints with diplomacy, providing timely solutions that improved overall satisfaction rates.
- Supervised team of 30 staff, delegating tasks and monitoring performance to maintain high service standards.
- Coordinated daily floor operations, including stock management and visual merchandising, to maximise sales opportunities.
Education
GCSEs - GCSE
Longslade college
Leicester, LCE1988
Skills
- Time management
- Customer service
- Organised, efficient
- Adaptability
- Negotiation
- Attention to detail
- Reliability
- Creativity
Timeline
Fabricator solid surface
Premier trade surfaces
05.2025 - 02.2026
Visual & creative merchandiser
Next Plc
05.2004 - 04.2025
Retail floor manager
Next Plc
05.1999 - 05.2004
GCSEs - GCSE
Longslade college