Release Manager with 5+ years of specialised experience in end-to-end release orchestration, CI/CD, and Salesforce/CRM ecosystems, and 11+ years in IT delivery across global enterprises.
Skilled in coordinating multi-team, integration-heavy releases involving Salesforce workflows, Copado pipelines, Jenkins/GitHub, and complex data or microservice platforms, ensuring smooth deployment and business impact.
Experienced in managing release schedules, dependencies, and cross-team risks while providing clear status updates to stakeholders, ensuring predictable delivery and seamless business operations.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Release Manager
Atlassian
2024.08 - 2025.09
Aligned product releases with Salesforce CRM, CPQ, billing, and entitlement workflows, ensuring every product, pricing, and usage change integrated cleanly into Account, Opportunity, Subscription, and Revenue processes.
Coordinated cross-system deployments through Copado, validating story commits, metadata updates, and automated jobs to maintain clean, conflict-free pipelines between engineering releases and Salesforce release cycles.
Orchestrated complex, cross-functional releases for flagship products (Team Work Collection, High Water Mark Billing), ensuring seamless synchronization between core Engineering deployments and the commercial Salesforce/CRM ecosystem.
Managed release quality gates for all Salesforce configuration changes through Copado, reviewing metadata accuracy, validating commit structures, and monitoring pipeline progression to maintain system alignment.
Acted as the primary escalation point for post-deployment issues affecting Salesforce-facing workflows (e.g., license provisioning, billing thresholds,entitlement delays), tracking and resolving critical cross-system dependencies.
Delivered executive-level Release Readiness dashboards covering product status, defect trends, and quantifiable business risks tied to Salesforce dependency status, enabling informed GTM decisions across leadership.
Release Manager
Walmart
2022.10 - 2023.12
Supported a global ESG Sustainability Investment platform by coordinating release cycles for data pipelines, scoring models, and metadata updates — ensuring ESG scores calculated from US analyst inputs were accurate, compliant, and published on schedule.
Ensured clean CI/CD execution through Jenkins and GitHub, validating build stability, reviewing merge requests, maintaining disciplined versioning, and managing release branches to support predictable and error-free deployments.
Oversaw Salesforce CRM readiness for ESG score publishing, confirming that customer-facing dashboards, scorecard objects, automated notifications, and reporting workflows were updated and validated before release windows.
Aligned backend ESG model releases with Salesforce communication workflows by coordinating closely with Data Engineering, Analytics, Salesforce Admins, and RevOps to guarantee that score outputs synced correctly into Salesforce Accounts and Investor Profiles.
Mitigated customer-facing risks by identifying defects in scoring output, CRM sync delays, or integration failures early, coordinating rapid fixes across engineering and CRM teams, and ensuring ESG scores delivered to clients were consistent and reliable.
Release manager
Prodapt Solutions – Virgin Media (Client)
2021.02 - 2022.09
Coordinated full-cycle releases for Virgin Media’s customer UI portal, working across Kubernetes microservices, PHP backend components, Kafka event pipelines and MuleSoft APIs. Ensured changes from multiple squads were properly sequenced, validated, and packaged for smooth deployment across dev/test/prod environments.
Improved release stability and speed by tightening pre-release checks across UI builds, integration layers, and microservice updates. Worked directly with engineers, QA, DevOps, and integration teams to resolve issues early, reduce rework, maintain consistent release cadence, and support uninterrupted customer journeys on Virgin Media’s digital platforms.
Scrum Master/Team Lead
Hexaware Technologies –London Stock Exchange group
2019.10 - 2021.02
Senior Software Engineer
Wipro
2018.07 - 2019.10
Software engineer
Cognizant - Pearson Technologies – UK (Client)
2016.06 - 2018.07
Software Engineer
TCS - – Sainsbury’s – UK(Client)
2013.10 - 2016.06
Education
Master of Business Administration - Information Technology
Mewar University
B. Tech / Bachelor of Engineering - Information Technology
Anna University
Skills
Agile Coaching & Transformation
Scrum & Agile Methodology
TDD & CI/CD Implementation
Sprint & release Management
Program Increment / PI Planning
Jira & Confluence Deployment
Backlog Refinement Facilitation
SAFe Practices & Lean Principles
Digital Programme Delivery Support
Risk & Impediment Resolution
Team Leadership & Support
Continuous Improvement
Key Stakeholder Engagement
Scaled Agile Delivery
Certification
PRINCE2AGILE Foundation
ICP-ACC (ICAgile Certified Professional in Agile Coaching, Methodology & Scrum)
SAFe Advanced Scrum Master (SASM)
CSM (Certified Scrum Master)
PSM 1 (Professional Scrum Master)
· ITIL Certification
Timeline
Release Manager
Atlassian
2024.08 - 2025.09
Release Manager
Walmart
2022.10 - 2023.12
Release manager
Prodapt Solutions – Virgin Media (Client)
2021.02 - 2022.09
Scrum Master/Team Lead
Hexaware Technologies –London Stock Exchange group
2019.10 - 2021.02
Senior Software Engineer
Wipro
2018.07 - 2019.10
Software engineer
Cognizant - Pearson Technologies – UK (Client)
2016.06 - 2018.07
Software Engineer
TCS - – Sainsbury’s – UK(Client)
2013.10 - 2016.06
Master of Business Administration - Information Technology
Mewar University
B. Tech / Bachelor of Engineering - Information Technology