Malar Dominic raj

• To identify and handle credit card fraud, analyse transaction patterns, customer reports, and system alarms.
• Assist clients who report suspicious behaviour on their credit card accounts by providing simple instructions for securing their accounts and disputing fraudulent purchases.
• Collaborate with the fraud prevention team to build additional security measures and provide consumers real-time fraud notifications.
• Process chargebacks and initiate investigations into disputed transactions to ensure compliance with industry regulations.
• Collaborate with team members to investigate issues and ensure an efficient procedure for card replacement and fraud development.
• Educate customers on the significance of account security and best practices for preventing fraud with credit cards.

Managed mortgage accounts and transactions, ensuring adherence to both internal and legal regulations,

• Exhibiting an excellent level of responsibility and regulatory compliance.
• Assisted underwriting procedures by aiding with precise and efficient documents processing, demonstrating the ability to manage complex jobs with accuracy.
• Gained excellent expertise dealing with confidential client papers and responding to enquiries, exhibiting exceptional customer service skills and the ability to properly convey complicated information.

• Processed medical claims and invoices with meticulous attention to detail, ensuring the accuracy and timeliness of billing operations in a fast-paced healthcare environment.
• Engaged in regular interactions with patients and insurance providers to confirm the accuracy of data, demonstrating strong communication skills and a patient-centric approach.
• Resolved billing discrepancies and addressed patient queries.
• Developed a comprehensive understanding of healthcare billing systems and insurance protocols, further enhancing my expertise in healthcare administration and customer service.