MALALI KHAN
Summary
Proactive and caring worker with years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Tutor
Prospero Teaching
11.2023 - Current
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Retail Assistant
John Lewis & Partners
10.2022 - Current
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
Sales Assistant
S&R Carpets
08.2022 - 11.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Maths Tutor
University of Bradford
12.2022 - 07.2023
- Planned and delivered sessions to 7 students weekly.
- Developed quality tutoring resources focused at secondary students working at GCSE level.
- Cultivated interactive learning environment to capture students' interest and attention virtually and in person.
- Updated course materials, content and delivery.
- Personalised instruction and personal mentoring based on individual strengths and abilities.
TEACHING ASSISTANT
VISION FOR EDUCATION
02.2022 - 07.2023
- Furthered SEN student development using communication skills and various learning approaches
- Supported classroom teacher in managing problem behaviour through redirection tactics and positive behavioural modelling
- Provided clerical support to teachers, including maintaining grades database and classroom incident log
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
Administrative Assistant
Britannia IT Solutions UK Ltd
11.2019 - 01.2022
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Attended telephone skills and program information training sessions to boost aptitude.
- Formatted documents using Microsoft products follow specific corporate style guides.
CARE WORKER
HARTWIG CARE LTD
06.2021 - 08.2021
- Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Maintained accurate records to effectively measure client development against care plan objectives.
- Talked and actively listened to service users to nurture trusted relationships.
ADMINSTRATIVE ASSISTANT
NEWHAM UNIVERSITY HOSPITAL
02.2018 - 02.2018
- Organised files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in tidy fashion
- Verified and logged in deadlines for responding to daily inquiries
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Responded to telephone enquiries from clients, vendors and members of public.
Education
A-Levels -
Havering Sixth Form College
Hornchurch, HAV 09.2019 - 2021
GCSEs -
Royal Docks Academy
London, ENG 09.2014 - 05.2019
Skills
Learning techniques
Records Management
Verbal and written communication
Study plan development
Student Motivation
Math skill evaluation
Sales negotiation
Sales Promotion Strategies
Timeline
Tutor
Prospero Teaching
11.2023 - Current
Maths Tutor
University of Bradford
12.2022 - 07.2023
Retail Assistant
John Lewis & Partners
10.2022 - Current
Sales Assistant
S&R Carpets
08.2022 - 11.2023
TEACHING ASSISTANT
VISION FOR EDUCATION
02.2022 - 07.2023
CARE WORKER
HARTWIG CARE LTD
06.2021 - 08.2021
Administrative Assistant
Britannia IT Solutions UK Ltd
11.2019 - 01.2022
A-Levels -
Havering Sixth Form College
09.2019 - 2021
ADMINSTRATIVE ASSISTANT
NEWHAM UNIVERSITY HOSPITAL
02.2018 - 02.2018
GCSEs -
Royal Docks Academy
09.2014 - 05.2019
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