Summary
Skills
Work history
Education
PROJECTS
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Malaiqa Butt

Malaiqa Butt

Uttersfield

Summary

Psychology graduate with extensive experience in customer service, hospitality, and high-pressure environments, including airside work at Stansted Airport. Skilled in communication, conflict resolution, and delivering excellent service to diverse customers. Calm, professional, and adaptable with strong problem-solving abilities. Currently progressing into a Masters in Occupational & Business Psychology. Seeking a dynamic role where I can bring strong focus, awareness, and professionalism.

Skills

  • Strong situational awareness and attention to detail
  • Excellent communication & interpersonal skills
  • Calm and composed under pressure
  • Customer service & conflict-resolution experience
  • Understanding of behaviour and psychology
  • Quick learner with adaptable approach
  • Works independently and within a team
  • Reliable, organised, and professional
  • Experience working with diverse individuals
  • Strong problem-solving ability

Work history

Hospitality Host

Escape Lounge, Stansted Airport
Stansted
2025.04 - 2025.12
  • Delivered exceptional customer service in a busy, high-pressure airport environment.
  • Built strong rapport with passengers from diverse backgrounds.
  • Maintained professionalism and calmness during peak travel periods.
  • Supported lounge operations, ensuring a smooth, welcoming experience.
  • Confidently adapted to different passenger needs and fast-moving situations.
  • Recommended services and enhancements to improve customer experience.

Guest Services Associate

Topgolf, Chigwell
Chigwell
2024.01 - 2025.04
  • Managed reception, bookings, check-ins, and customer enquiries.
  • Demonstrated strong sales ability, consistently achieving positive membership conversion ratios.
  • Provided confident and professional customer support, resolving issues efficiently.
  • Worked under pressure while maintaining high service standards.

Runner

Topgolf, Chigwell
Chigwell
2021.06 - 2024.01
  • Delivered excellent service in a fast-paced hospitality environment.
  • Assisted bar operations, handled payments, and maintained safety standards.
  • Ensured high levels of customer satisfaction through attentive service.

Education

BSc - Psychology

University of Westminster
London
2021.09 - 4 2025

Philosophy and ethics, sociology and media studies

Roding Valley Sixth Form
Loughton
2019.09 - 7 2021

Maths, English, Science, Religious Studies, Business

Roding Valley HighSchool
Loughton

PROJECTS

Cala Cove — Small business, Run a small business selling handmade crochet bags and decor., -creativity skills, -hands on, -Dealing with customers on a smaller scale that represents my brand

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Malaiqa Butt