Summary
Overview
Work history
Education
Skills
Timeline
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Samira Adan

Luton,Bedfordshire

Summary

Dynamic, reliable, and people-focused hospitality professional with a strong passion for creating memorable guest experiences. With hands-on experience in luxury 5-star settings and fast-paced airport environments, I bring both warmth and efficiency to every interaction. Known for staying composed under pressure, building genuine rapport with guests, and consistently exceeding expectations. I combine strong communication, attention to detail, and adaptability to deliver exceptional service that reflects both professionalism and heart.

Overview

5
5
years of professional experience

Work history

Luxury Hotel and Spa Receptionist

Luton Hoo Hotel and Spa
Luton, Bedfordshire
06.2024 - 06.2025
  • Delivered exceptional customer service at a prestigious 5-star hotel, maintaining highest standards of luxury hospitality.
  • Ensuring seamless guest experience by anticipating and responding to the needs of VIP guests, ensuring satisfaction and loyalty.
  • Demonstrated impeccable attention to detail in fast-paced environments, ensuring all guest requests were handled promptly and professionally.
  • Working closely with a team to uphold the hotel's reputation as one of the top luxury stays in the region, consistently receiving positive guest feedback.
  • Managed over 50 customer calls per day, whilst dealing with email enquires.
  • Managed daily cash-up procedures, accurately handling large volumes of transactions and ensuring financial accuracy and compliance.
  • Held responsibility for opening and closing the spa, ensuring all facilities were fully prepared and operational for guests each day.

Barista

Starbucks Coffee
Colchester, Essex
10.2023 - 06.2024
  • Delivered excellent customer service in a high-volume, fast-paced environment, consistently meeting and exceeding customer expectations.
  • Developed strong multitasking abilities by efficiently handling multiple orders, maintaining composure during peak hours, and prioritising tasks.
  • Ensured compliance with health and safety standards, maintaining a clean and organised work area, including regular sanitation of equipment.
  • Built strong customer relationships by personalising interactions, remembering regular orders, and providing tailored recommendations.

Waitress/bartender

Frankie & Benny's
Luton, Bedford
06.2022 - 10.2023
  • Skillfully prepared and served a wide variety of beverages, including cocktails and specialty drinks, while adhering to brand standards and safety protocols.
  • Worked closely with kitchen staff and colleagues to ensure smooth service flow and timely delivery of orders.
  • Maintained a clean, organised, and welcoming dining environment, complying with food hygiene and safety regulations.
  • Managed large sections of the restaurant during busy airport rushes, maintaining high levels of accuracy and attention to detail with every order.
  • Suggesting beverages according to preferred taste, increased sales by 10%
  • Assisted in setting up and closing down dining areas, including cleaning tables, resetting for the next service, and preparing for opening or closing shifts.

Customer service assistant

Sainsbury's
Luton, Bedford
05.2020 - 10.2022
  • Assisted customers at the service kiosk with inquiries, refunds, and product returns, ensuring high levels of customer satisfaction.
  • Managed stock levels by replenishing shelves, ensuring product availability, correct labelling, and maintaining a clean, organised shopping environment.
  • Processed and prepared online shopping orders, ensuring accurate selection and packing of products for click-and-collect and home delivery services
  • Loaded delivery vans with customer orders, ensuring safe and efficient loading processes while maintaining high standards of accuracy.
  • Coordinated click-and-collect operations, retrieving and organising customer orders for prompt and efficient collection.

Education

LLB - Law with Philosophy

University of Essex
Colchester
10/2022 - 03/2025

A-Levels - law, Philosophy and Sociology

Cardinal Newman Sixthform
Luton
09.2020 - 06/2022

GCSE -

Putteridge High School
Luton
09.2015 - 09/2020

Skills

  • Exceptional customer service skills
  • Conflict resolution
  • Attention to detail
  • Adaptability
  • Reservation software proficiency
  • Reception duties
  • Health and safety compliance
  • Stock replenishment

Timeline

Luxury Hotel and Spa Receptionist

Luton Hoo Hotel and Spa
06.2024 - 06.2025

Barista

Starbucks Coffee
10.2023 - 06.2024

Waitress/bartender

Frankie & Benny's
06.2022 - 10.2023

A-Levels - law, Philosophy and Sociology

Cardinal Newman Sixthform
09.2020 - 06/2022

Customer service assistant

Sainsbury's
05.2020 - 10.2022

GCSE -

Putteridge High School
09.2015 - 09/2020

LLB - Law with Philosophy

University of Essex
10/2022 - 03/2025

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Samira Adan