MALAIKA BIBI
Coventry,Warwickshire
Summary
Experienced professional with a strong background in customer engagement, proficient in handling phone inquiries and resolving issues with a calm, professional demeanour. Adept at scheduling and planning, ensuring timely execution of tasks and events. Skilled in data management and analysis using Microsoft Excel, including tracking financial records and performance metrics. Proven expertise in event coordination, managing logistics for large-scale events with attention to detail. Excellent communication skills, particularly in composing and managing professional emails through Outlook.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Business administrator apprentice
BBC
Birmingham, West Midlands
09.2024 - Current
- Ensured compliance with health and safety regulations within the workspace.
- Supported viable leads database by completing data cleansing.
- Co-ordinated schedules and meetings for key stakeholders within the BBC, ensuring smooth communication and timely delivery of important tasks and deadlines.
- Managed professional email communication via Outlook, liaising with internal teams, external partners, and freelancers to arrange meetings, discuss project statuses, and resolve issues.
- Utilised Microsoft Excel for data entry, analysis, and reporting, including recording freelancer expenses and tracking various administrative metrics.
- Arranged and hosted numerous virtual meetings using Zoom and Microsoft Teams, ensuring seamless coordination of work catch-ups, team discussions, and project reviews.
- Played a key role in event coordination for the GOOGLExBBC event in London: Organised attendee bookings, sent out invitations, and confirmed accommodations.
Managed dietary requirements and resolved issues to ensure a smooth experience for all participants.
Coordinated logistics, including collecting personal information and preparing for on-site event execution. - Facilitated communication between departments, fostering a harmonious working environment.
- Attended the BP Apprentice Event, networking with young professionals and listening to motivational speakers, enhancing personal development and understanding of industry trends.
Showroom Host
Listers Toyota
Coventry, Warwickshire
05.2023 - 08.2024
- Greeting customers with a smile and a professional manner
- Handling private and confidential data e.g., registration numbers, addresses, names, and phone numbers
- Writing professional emails to colleagues to ensure the information given to me by the customer is directed correctly and informatively
- Answering calls and directing them to the correct department
Retail Assistant
JD Sports
Coventry, Warwickshire
05.2021 - 01.2023
- I worked with a variety of people from different backgrounds and personalities and successfully worked within a team there
- I was able to meet daily tasks set by my manager in the daily brief which I was rewarded employee of the month for
- I assisted customers as they came in and helped them order online at our in-store kiosk if they didn't find the right product they were looking for at our store
Penny Appeal and Food Banks
Coventry, Warwickshire
- Company Overview: Charity
- Experience in volunteering and social community work as I have offered time and support to a charity called Penny Appeal and food banks, where I volunteer frequently during my free time
- Volunteering at this charity has encouraged me to develop a confidence in leading groups and interacting with the public
- Charity
Education
A-Levels - Geography, Biology, Fine Art
Coundon Court
09.2021 - 07.2023
Skills
- Customer Engagement: Skilled in handling customer inquiries via phone and in person, providing excellent service
- Phone & Inquiry Handling: Calm and professional in resolving customer issues and providing information
- Scheduling & Planning: Efficient in coordinating meetings, managing calendars, and meeting deadlines
- Data Management: Proficient in Excel for tracking and analyzing data, including financial records
- Event Coordination: Experienced in managing logistics for events, including bookings and accommodations
- Professional Communication: Strong in drafting emails and liaising with teams and external partners via Outlook
Personal Information
Date of birth: 10/12/04
Timeline
Business administrator apprentice
BBC
09.2024 - Current
Showroom Host
Listers Toyota
05.2023 - 08.2024
A-Levels - Geography, Biology, Fine Art
Coundon Court
09.2021 - 07.2023
Retail Assistant
JD Sports
05.2021 - 01.2023
Penny Appeal and Food Banks
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