Malaeka Elliott
Croydon
Summary
Dedicated professional with expertise in health and safety compliance, food preparation, and childcare, including safeguarding practices. Skilled in providing emotional support, companionship, and attentive care, with a strong focus on patience and proactive problem-solving. Proficient in first aid, CPR, manual handling, and toilet training, ensuring a safe and nurturing environment. Committed to fostering well-being through attentive listening and tailored support for individual needs.
Overview
11
11
years of professional experience
Work History
Trainee Supervisor
Mercure Hotel Edinburgh
01.2016
- Providing fast and efficient service for guest
- Supervising the shift
- Briefing
- Banking
- Group Reservations
- Using Opera Software.
Brantano Shoe shop
01.2012
- Assisting customers with shoes and products, promoting sales and brands which are suitable for them
- Cash Handling
- Deliveries
- Advertising.
Nursery practitioner
Busy bees nursery
03.2024 - Current
- Supervise and monitor the safety of children in your care
- Plan and implement age-appropriate activities to stimulate and support children's development
- Create a nurturing and positive environment that encourages children's social, emotional, and intellectual growth
- Collaborate with team members to provide a cohesive and supportive childcare experience
- Communicate effectively with parents or guardians, keeping them informed about their child's progress and well-being.
- Prepared daily activity schedules that promoted fun-filled learning experiences for children.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Enhanced children's social development by facilitating group play and interaction.
- Facilitated learning through play, promoting cognitive development in young learners.
- Assisted with meal preparation, ensuring dietary needs were met for healthier growth of the child.
- Supervised outdoor activities ensuring safety at all time for peaceful mind of parents.
- Fostered a safe and stimulating environment by observing children's behaviour and organising age-appropriate activities.
Support worker
Megacare
01.2023 - 03.2024
- Domiciliary care
- Caring for the elderly around the community, assisting with household tasks, medication and other activities that help to maintain quality of life.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Supported daily living skills training which increased client self-sufficiency.
- Administered medication according to schedule, promoting optimal health outcomes.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted with mobility issues enabling easier movement around the home.
Nursery assistant
RME consultants
01.2023 - 01.2024
- Providing a range of fun and stimulating activities, from reading stories to messy play
- Developing close attachments and fostering trust in the children in your care
- Safeguarding children and reporting any concerns
- Monitoring children’s progress, keeping records and reporting back to parents.
- Supported teachers with daily routines for smoother classroom operation.
- Provided care for children, ensuring their well-being at all times.
- Helped maintain attendance records guaranteeing accuracy and efficiency.
- Ensured quality childcare by following safety regulations strictly.
- Fostered positive relationships with parents for better understanding of child's needs.
- Promoted a safe and stimulating environment by managing nursery resources effectively.
Kitchen assistant
Aston Martin & Mercedes
03.2023 - 08.2023
- Front of house/assistant Chef
- Prepare the dining area for service, which may include moving and/or setting up furniture and trolleys, cleaning putting away after service
- Prepare the service area, hot cupboards and other equipment as instructed
- Assist in the preparation, cooking and serving of food and beverages as instructed
- Wash dishes, cutlery, tumblers, jugs, serving utensils, containers, tables and all other catering equipment in the catering environment
- Clean catering areas to regulated standards as directed
- Undertake on and off the job training as required by management
- Inform the Unit Supervisor of any defects in equipment or premises
- Undertake any other duties that may be required for the effective operation of the catering.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Contributed to team communication, resulting in better workflow efficiency.
- Improved kitchen efficiency by assisting in food preparation tasks.
- Supported head chef in creating new menu items to diversify restaurant offerings.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
Senior care assistant
Yarnton residential care home
01.2021 - 01.2023
- An experienced Senior care assistant with a thorough working knowledge of residential, nursing and dementia care legislation with the elderly Including good practice with health and safety standards I am able to carry out aspects of the role from personal care
- Meal preparations, record keeping, care plans, administering medication and in training manual handling trainer
- Duties: Preparing care plans, Admissions of residents, Wound care, Administration of medication, Changeover of medication, Dealing with hospital appointments and General practice round.
Care assistant
Cumnor Hill House
01.2020 - 01.2021
- Assisting the patient with bathing, grooming and getting dressed
- Handling household tasks like grocery shopping and laundry
- Preparing and serving meals at the appropriate time
- Administering oral and topical medication under the supervision of medical personnel
- Providing mental and emotional support
- Making recommendations to family members and healthcare personnel on the plan of care
- Organising suitable recreational activities for the patient
- Collaborating with other health care and social care professionals to provide the best possible care.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Administered medication to patients, ensuring proper health management.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Respected privacy and dignity of each resident during provision of care services.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Prepared healthy meals with additional mealtime planning, feeding and support.
Guest service agent
Holiday Inn Express Oldbury
01.2018 - 01.2019
- Checking In guests providing excellent service and being able to use own initiative to solve problems
- Having Knowledge about service Recovery
- Being able to multitask in different departments and adapting to them
- Understanding Key Values of the hotel and promoting them
- Assisting Kitchen staff
- Being able to communicate with customers about their experiences.
- Provided high-quality customer service for enhanced guest experience.
- Liaised with hotel departments to meet guest needs efficiently.
- Coordinated with housekeeping staff for efficient room preparation.
- Offered personalised service to regular guests, fostering loyalty towards our hospitality brand.
- Resolved customer complaints with professionalism and patience.
- Processed payments promptly, ensuring accurate billing.
- Enhanced guest satisfaction by providing prompt and courteous service.
- Delivered excellent communication skills to resolve any queries or issues of guests.
- Ensured smooth check-ins and check-outs for superior convenience.
Guest Service Assistant
Holiday Inn Express, Croydon
01.2015 - 01.2016
- Provide professional, efficient and friendly service for all guests and visitors
- Ensure the hotel guests’ comfort satisfaction
- Check in - check out
- Taking Payments
- Making reservations
- Guests Enquiries
- Answering Phone calls
- Providing excellent Customer service
- Using PMS Brilliant software
- Answering emails
- Filing
- Customer Service.
Apprentice Host/Waitress/Receptionist/Conference and Banqueting
Hampton by Hilton Croydon
01.2014 - 01.2015
- Waitress at Imperial Spice Indian Restaurant
- Taking food orders, providing fast and efficient service
- Table Bookings
- Cocktail Making
- Setup for conference’s and banqueting
- Hosting Events (Parties).
Apprentice chef
Cavendish lodge nursery school
London Streatham
09.2013 - 01.2014
- Followed strict food safety regulations during food preparation, minimising risk of contamination or illness.
- Invested time into mastering knife skills for efficient cutting and chopping tasks.
- Maintained high standard of plating aesthetics for enhanced dining experience.
- Performed routine cleaning tasks such as washing dishes and sanitising surfaces after every shift.
- Prepared meats, fish and vegetables to support line cooking in fast-paced environment.
Education
GCSE’s
Four dwellings academy
NVQ Level 3 - Hospitality and catering
John Ruskin
NVQ Level 2 - Hospitality and catering
John Ruskin
Skills
- Health and Safety Compliance
- Food preparation
- Childcare
- Safeguarding
- Attentive and proactive
- Emotional support and companionship
- Toilet training
- Attentive listening
- Patience
- First aid and CPR
- Manual handling and heaving lifting
Custom
Available upon request.
Personal Information
Timeline
Nursery practitioner
Busy bees nursery
03.2024 - Current
Kitchen assistant
Aston Martin & Mercedes
03.2023 - 08.2023
Support worker
Megacare
01.2023 - 03.2024
Nursery assistant
RME consultants
01.2023 - 01.2024
Senior care assistant
Yarnton residential care home
01.2021 - 01.2023
Care assistant
Cumnor Hill House
01.2020 - 01.2021
Guest service agent
Holiday Inn Express Oldbury
01.2018 - 01.2019
Trainee Supervisor
Mercure Hotel Edinburgh
01.2016
Guest Service Assistant
Holiday Inn Express, Croydon
01.2015 - 01.2016
Apprentice Host/Waitress/Receptionist/Conference and Banqueting
Hampton by Hilton Croydon
01.2014 - 01.2015
Apprentice chef
Cavendish lodge nursery school
09.2013 - 01.2014
Brantano Shoe shop
01.2012
GCSE’s
Four dwellings academy
NVQ Level 3 - Hospitality and catering
John Ruskin
NVQ Level 2 - Hospitality and catering
John Ruskin
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