Maksym Pavliuk
Greenford,Middlesex
Summary
Dynamic and results-driven professional with extensive experience at KYLU McDonald's, excelling in cash handling oversight and customer service. Proven track record in staff training and complaint resolution, enhancing operational efficiency and fostering positive team relationships. Committed to maintaining hygiene standards and optimizing inventory control for superior guest experiences.
Developed leadership and organizational skills in fast-paced restaurant environment, focusing on customer satisfaction and team efficiency. Managed daily operations, coordinated staff schedules, and ensured high service standards. Seeking to transition into new field, leveraging these transferrable skills to drive success in dynamic setting.
Bringing positive and energetic attitude to workplace, combined with focus on customer satisfaction. Knowledge of effective team leadership and inventory management drives efficient operations and ensures seamless service. Dedicated to creating welcoming environment and enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Restaurant Shift Manager
KYLU McDonald's
07.2023 - 05.2025
- Supported team members in maintaining high customer service standards.
- Adapted quickly to changing environments during peak service times.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Checked and monitored inventory levels to reorder items.
- Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Crew Trainer
KYLU McDonald's
12.2022 - 06.2023
- Trained new crew members on operational procedures and safety protocols.
- Assisted in coordinating daily staff schedules to optimize productivity.
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
Crew Member
KYLU McDonald's
07.2022 - 11.2022
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Maintained cleanliness of dining area and kitchen, supporting health regulations and enhancing guest experience.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
Education
High School Diploma -
School No.23
Ivano-Frankivs'k06.2021
ESOL Level 3 - Teaching English To Speakers of Other Languages
West London Collage Southall
Southall, United Kingdom06.2022
ICT Level 2 - Information And Communication Technology
Ealing Green West London Collage
Ealing, United Kingdom06.2024
Skills
- Cash handling oversight
- Task delegation
- Inventory control
- Customer complaint resolution
- Staff training
- Complaint handling
- Food handling safeguards
- Waste reduction
- Hygiene standards
- Customer service
- Problem-solving
- Relationship building
- Critical thinking
Languages
English
Advanced (C1)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Timeline
Restaurant Shift Manager
KYLU McDonald's
07.2023 - 05.2025
Crew Trainer
KYLU McDonald's
12.2022 - 06.2023
Crew Member
KYLU McDonald's
07.2022 - 11.2022
High School Diploma -
School No.23
ESOL Level 3 - Teaching English To Speakers of Other Languages
West London Collage Southall
ICT Level 2 - Information And Communication Technology
Ealing Green West London Collage
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