Microsoft Office
Maks Szymanski
Sales Negotiator, Coach & Admin.
Worcester
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Manager & Sales Negotiator
FA Humberstones & Partners
Worcester
05.2014 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed, maintained and utilized diverse client base.
- Generated reports to suggest corrective actions and process improvements.
- Collected, validated and distributed information to employees.
- Maintained computer and physical filing systems.
- Sourced vendors for special project needs and negotiated contracts.
- Greeted customers in person and on phone and routed or directed to team professionals for issue resolution.
- Managing a staff of 3 and a client base of over 1,000 clients
- Face to face valuations of businesses and guiding buyers & vendors with their business sale from start to finish
- Producing excel invoices for clients
Part Time Coach
Three Points Martial Arts
Worcester
01.2022 - Current
- Taught both core principles and fighting techniques to students of all levels.
- Imparted key etiquette points, discipline and respect.
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
- Coached new students by breaking down techniques into simple moves.
Volunteer Fundraiser & Events Coordinator
Teenage Cancer Trust
Nationwide
08.2014 - 08.2018
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations..
- Planned and implemented fundraising events.
- Working nationwide at Festivals such as Bloodstock, Download, The Royal Albert Hall & Warped Tour UK
Customer Assistant
Vue cinema
Worcester
07.2008 - 05.2014
- Directed patrons to specific venue locations, restrooms and will-call window.
- Monitored and kept emergency exit pathways clear and accessible during show.
- Participated in on-going training and drills to prepare for emergency situations.
- Communicated building deficiencies, security concerns or safety issues to supervisor.
- Assisted in verifying staff credentials, granting access to generally restricted areas.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Education
Associate of Arts - Music Production, Audio Engineer & Events
University of Worcester
Worcester 09.2011 - 06.2013
Skills
Business planning
Financial Management
Project Management
Coaching and mentoring
Negotiation
Business Development
Operations oversight
Office administration
Performance improvement
Budgeting
Strategic planning
Proofreading and editing
Teamwork and Collaboration
Flexible and Adaptable
Cultural Awareness
Data entry background
Accurate
Software
Windows
Apple OS
Apple Certified User
CRM systems
Certification
Level 3 Personal trainer
Interests
Brazilian Jiujitsu
Music
Film
TV
Sports
Festivals & concerts
Video games
Roleplaying
Tabletop RPG's
Timeline
Part Time Coach
Three Points Martial Arts
01.2022 - Current
Level 3 Personal trainer
01-2021
Volunteer Fundraiser & Events Coordinator
Teenage Cancer Trust
08.2014 - 08.2018
Manager & Sales Negotiator
FA Humberstones & Partners
05.2014 - Current
HND In Music Production
06-2013
Associate of Arts - Music Production, Audio Engineer & Events
University of Worcester
09.2011 - 06.2013
Customer Assistant
Vue cinema
07.2008 - 05.2014